Why people return stuff without telling the problem?

[Spacemonkey]

I bought Universe Ultra Onslaught this afternoon and notice it have allready been opened and after transorming him from alt to robot mode i saw one screw missing and another one half screwed on the front of shoulder pad/claw. I think the other person tryed to do some modifications or reparations but didn't worked. Because that i must take my car, return it and exchange it, the perfect way to "save" on gas. Why people sometimes are scare to tell there's a problem with wath they return. I'm a bit mad with that kind of attitude.

[Code of Honor]

What pisses me off more is the store employees putting back on the shelf returned items that have been opened.

[JaySmith]

What pisses me off more is the store employees putting back on the shelf returned items that have been opened.

They should atleast be discounted before returning to the shelves in my opinion.

[Protoman]

Welcome to the amazing world of low pay retail. Places like Walmart and even more so in Zellers well........ just don't care. Zellers will keep an item that has been opened, damaged and even the wrong toy inside at full price for years on years....... also why people don't say anything when they return it, they fear the store won't take it back cause it's "damaged".

[astrana]

What pisses me off more is the store employees putting back on the shelf returned items that have been opened.

A lot people take advantage of Walmart. They do not check item condition when u return them, sometimes they dont even ask for receipt. My friend's 360 died on him, he went to walmart, bought a new one with cash, went home switched the xbox and returned it.

also the employee is lazy. their manager doesn't really give a shit, so they don't neither. if they get fired they just find job somewhere else.

[Protoman]

A lot people take advantage of Walmart. They do not check item condition when u return them, sometimes they dont even ask for receipt.

My friend was doing a similar method during the "Armada run" to make money (it funded his trip to Anime North that year). When a toy would go on special at one location (Say Deluxes at Zellers for 7.99 or TRU having Leaderclass prices slashed), he would buy a bunch then return it to a walmart without a receipt and they would give him store credit on a walmart gift card. After during this for about 3 weeks at different walmarts, he turned a profit of a little over $300 bucks (Namely due to Masterpiece Prime going cheap at TRU and thus flipping it at Walmart for a cool 50 bucks). He joked that he could return a PS2 box with rocks in it and get money.

[Benzo]

My friend was doing a similar method during the "Armada run" to make money (it funded his trip to Anime North that year). When a toy would go on special at one location (Say Deluxes at Zellers for 7.99 or TRU having Leaderclass prices slashed), he would buy a bunch then return it to a walmart without a receipt and they would give him store credit on a walmart gift card. After during this for about 3 weeks at different walmarts, he turned a profit of a little over $300 bucks (Namely due to Masterpiece Prime going cheap at TRU and thus flipping it at Walmart for a cool 50 bucks). He joked that he could return a PS2 box with rocks in it and get money.


I read a store a few years back that someone returned a big screen TV to Walmart and when they check the contents of the box it was filled with rocks.

[Spacemonkey]

If it's only opened and weel repacked, it's ok but stuff must be inspected before returning on shelves and zero or low discont if all is complete and in perfect shape, higer discount if there are damages and/or missing parts. In the case of Onslaught, I can find an other brand new. I just don't like returning two times in a place fore the same thing, when the first time should be the only one.

[Spacemonkey]

Welcome to the amazing world of low pay retail. Places like Walmart and even more so in Zellers well........ just don't care. Zellers will keep an item that has been opened, damaged and even the wrong toy inside at full price for years on years....... also why people don't say anything when they return it, they fear the store won't take it back cause it's "damaged".
Yeah' I know the patern for Walmart and Zellers, I worked for 7 years in a Zellers. B ut in the one where i was at the time, most of the returned items were inspected, even if the costumer tells it's broken ( to make sure it was true). After that three options: shelves (if it's good enough), returned to supplier (if required) and finally clearance or garbage.

[Dangard Ace]

I'm not scared of reporting a problem to Walmart. In fact I'm going to report one tomorrow at Dufferin Mall Walmart. In this case it's bad QC on Hasbro's side.

Bought a TFA Snarl and the front legs which fold down to become the robot legs were both snapped and glued to the pivot point. They put so much glue that I can't clean it out or repair it and it was a MOSC toy. No one I know can retwist a twistie to look exactly like they do it now. I'm pretty pissed off because of that. Going to swap it or get a refund so I can rebuy it at TRU.

[PrimeConvoy]

I once bought that 1:32 RC Camero at a walmart, came home with it, put batteries in it, tested it out and seen that it was a piece of shit. I then packed it back up in it's box, went back to walmart the next day and when I was asked why I was returning it i told the clerk that it wasn't what I wanted and it was crap and got my money back. I return TF all the time for any reason that I'm unhappy with. I always tell them "why " and not once have I ever had a problem with it.

[FreedomGundam]

I have an entire folder on my Photobucket dedicated to toys that are returned that aren't the original toy; I take pics with my cell before I report it to the customer service desk.

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx01.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx02.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx03.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx04.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx05.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx06.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx07.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx08.jpg

[Team Jetfire]

Wow...just speechless at those pics

[BraveFortressMaximus]

wtf is that crap to much for word xD

[soundwaveCA]

Wow some of those are actually really funny lol

[GMfan]

I don't get it why return better figures then what was in the box? I've seen:

Energon Grimlock in a 10th an. Waspinator box (he was tough to get, saw only once in Canada)
Energon Swoop in a 10th an. Rhinox box (same pack as Grimlock)
Cybertron Megatron (T-rex) and Optimus Prime (Ape) in 6' Titanium boxes
Energon Wing Saber in a Cybertron Metroplex box (sure he's a brick but he was a rare brick, again I only saw him once in Canada)

[Cheers Ian]

Wal Mart has a pretty lax return policy.

I bought Animated Lockdown a few weeks ago, and I snapped his hand right off first Transformation.

I said "This is Bullsh!t" and decided to return it, when I returned it I said "This is broken" and the lady didn't even care/question it. I couldn't believe it. She just taped it up and threw it back on the restocking cart.

Return policies are even more strict now though than the past. I can remember when I was like 18 returning Clearanced Star Wars items to TRU for Jeffrey Dollars. As long as the item would scan up, you could get store credit. You could turn $6 at Wal-Mart into about $45 at TRU.

Does anyone still have a Clearance/Damaged Table at their TRU? The one in Kitchener used to have one, and I got some GREAT deals from that. But they took it away years ago. I noticed the TRU in St.Catherines still had one though.

Cheers!
-Ian

I also exchanged my Leader Bulkhead because the mouth didn't hardly work. Again, I told them it was not working right, and I don't think they cared.

[jourdo]

I have no problem telling the person I am returning something to why I'm returning it. If it is defective, I feel it is my responsibility to tell them there is something wrong with it so they don't put it back out (I know this will likely not even stop them, but at least I did my part).

He joked that he could return a PS2 box with rocks in it and get money.

I wouldn't doubt it at all if this actually worked.

Wow...just speechless at those pics

Yeah... this. Unbelievable.

Wow some of those are actually really funny lol

It is funny to us, but I feel bad for the poor mom or dad who might have bought them thinking they are buying little Timmy a cool Transformer... Only to watch poor Timmy cry. *sniff*

[aximili]

I had to return 2 Movie Bumblebees to Wal-Mart because the hood wouldn't attach back in car mode after I transformed him the first time. Even though I got it in the pack with Barricade, they let me switch him out for an individual one.

On a side note, but not completely unrelated: Does anyone else HATE the fact that DVD stores (HMV and Future Shop in particular) won't let you return a DVD if the case is broken as long as the DVD is fine. The really annoying one is when the piece inside is broken off so the DVD just rattles around inside. I now have to shake every DVD before buying and take special care looking over every inch of any box sets just in case. Of course I feel totally justified in telling them the DVD won't work if I have to...

But as for Wal-Mart and TRU they're pretty good at returns and exchanges even if it does mean we end up with those hilarious pictures. I'd love to see a Leader Optimus Prime box with a Barbie in it for sale.. that would be too funny!

[Spacemonkey]

My Onslaught is now returned, the girl wrote the problem on a paper and put it on box. I alway tells the reason why i return something even if it's only something i don't like. As someone says it's in the vresponsability of the costumer to tell, in that way the store is in better position to determine what to do with the stuff.

The pics show how certain people are ready to do anything to make some easy cash. But the swapped minicons packs ant the movie BB in Brawl package are smaller problem to me since its respectively same line and price point and in the case if they're the last left, I won't be fooled.

[chaingunsofdoom]

For the QA problems I've had this year so far, I've taped a note *inside* the bubble/box with "Broken" and the location of the problem.

[CobraCommander]

I like those pics, very humorous anybody have anymore to share?

[Autovolt 127]

I have an entire folder on my Photobucket dedicated to toys that are returned that aren't the original toy; I take pics with my cell before I report it to the customer service desk.

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx01.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx02.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx03.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx04.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx05.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx06.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx07.jpg

http://i36.photobucket.com/albums/e18/tidalwav/TFX/tfx08.jpg

Movie BB in Brawl box that's one error i don't mind.

Geez it's nto even they look at the box and the figure inside and notice it's tow different things well that kinda changed after the movie but still.

[Magnus]

Movie BB in Brawl box that's one error i don't mind.

Geez it's nto even they look at the box and the figure inside and notice it's tow different things well that kinda changed after the movie but still.

I still think I'd LOL if I saw that in a store... heeheh