Outrun Collectibles - No longer in business

[OutrunChris]

https://cdn.shopify.com/s/files/1/0594/8728/9527/files/outrunsocialshare_e7c52dcf-1078-49e1-98a2-ae44d96f9eca_480x480.png?v=1645636132

Hey everyone, Chris from Outrun Collectibles here. We're an independent retail store out of Toronto and are super excited to meet you all. We have amazing new products added every week to the store, and will be posting all about them in this thread!

We offer Free Shipping on every order over $100 and also have a Pile of Loot option so you can bundle your orders together and save on shipping even further.

:siren: Exclusive to Cybertron.ca, you can use code CYBERT15 (https://outruncollectibles.ca/discount/CYBERT15) for 15% of your next purchase! :siren:

Feel free to reach out and ask me for anything you might be looking for or if you just have a question in general!

[Yonoid]

I placed a few orders with Outrun previously, customer service is top notch and always quick to respond to any questions. Chris got me my Kingdom Blaster a few weeks ago.

Also I had a last minute change on a package that was already boxed up and sealed and Chris didn't hesitate to swap a figure when he didn't have too.

[delrue]

Placed a couple preorders with them but still waiting for the items to be in stock. Good experience with them so far, should be getting my first order soon.

[wervenom]

Placed my first PO the other. Fingers crossed it all goes well

[Yonoid]

https://outruncollectibles.ca/collections/transformers?sort_by=created-descending

Sludge, Junkheap, ironhide, and arcee up for preorder.

Don't forget to use coupon CYBERT15 for 15% off

[OutrunChris]

https://outruncollectibles.ca/collections/transformers?sort_by=created-descending

Sludge, Junkheap, ironhide, and arcee up for preorder.

Don't forget to use coupon CYBERT15 for 15% off

WOAH, you got here faster than I did! Haha, thank you so much 🙌

[TZX123]

WOAH, you got here faster than I did! Haha, thank you so much 🙌

Can I ask how come sometimes I see Canada Post standard shipping for $15.00, and sometimes I don't?

Do you offer standard shipping?

[delrue]

Can I ask how come sometimes I see Canada Post standard shipping for $15.00, and sometimes I don't?

Do you offer standard shipping?
I have the same problem.

[imfallenangel]

just FYI, I get


on Opera:

This site can?t be reached

The webpage at https://outruncollectibles.ca/ might be temporarily down or it may have moved permanently to a new web address.



And in Firefox, it opens, but doesn't show any pictures.

You have some coding or server issues.

[delrue]

Site is working fine for me (Firefox.) You don't have a script blocker running or anything?

[OutrunChris]

Can I ask how come sometimes I see Canada Post standard shipping for $15.00, and sometimes I don't?

Do you offer standard shipping?

We don't have a flat rate at the moment, but you can either get free shipping on any order over $100, pay the expedited rate to get your items as they come in, or use our Pile of Loot to bundle your orders together until you have enough for Free Shipping ($100), Hope that helps, but I see from below there are some server issues, so thank you for bringing this up! Will be investigating next week.

[OutrunChris]

just FYI, I get


on Opera:

This site can?t be reached

The webpage at https://outruncollectibles.ca/ might be temporarily down or it may have moved permanently to a new web address.



And in Firefox, it opens, but doesn't show any pictures.

You have some coding or server issues.

Thank you SO much for doing some checking on this. Will be looking into it next week. Feel free to shoot me a DM if you have any suggestions that might point me in the right direction!

[OutrunChris]

Placed a couple preorders with them but still waiting for the items to be in stock. Good experience with them so far, should be getting my first order soon.

Placed my first PO the other. Fingers crossed it all goes well

Thank you so much for placing your orders! Excited to get you some bots! :primelaugh:

[OutrunChris]

Hey everyone,

We got 12 of the Skywarp and Thundercracker Earthrise 2 Pack in stock! These may not last long, so feel free to reach out if you need a hand with anything!

https://outruncollectibles.ca/products/transformers-generations-war-for-cybertron-earthrise-voyager-skywarp-and-thundercracker?_pos=1&_sid=b2c56def9&_ss=rhttps://cdn.shopify.com/s/files/1/0594/8728/9527/products/0177f1bb900945eeb9691241c8b34d01xl_900x900.jpg?v=1 646691754

[Autobotz24]

Hey everyone,

We got 12 of the Skywarp and Thundercracker Earthrise 2 Pack in stock! These may not last long, so feel free to reach out if you need a hand with anything!

https://outruncollectibles.ca/products/transformers-generations-war-for-cybertron-earthrise-voyager-skywarp-and-thundercracker?_pos=1&_sid=b2c56def9&_ss=rhttps://cdn.shopify.com/s/files/1/0594/8728/9527/products/0177f1bb900945eeb9691241c8b34d01xl_900x900.jpg?v=1 646691754

This gives me hope for a Conehead re-release

[imfallenangel]

Hey everyone,

We got 12 of the Skywarp and Thundercracker Earthrise 2 Pack in stock! These may not last long, so feel free to reach out if you need a hand with anything!

https://outruncollectibles.ca/products/transformers-generations-war-for-cybertron-earthrise-voyager-skywarp-and-thundercracker?_pos=1&_sid=b2c56def9&_ss=r

You do know that your description is a little off?

Transformers Generations War for Cybertron Earthrise Voyager Skywarp and Thundercracker
by Hasbro (https://outruncollectibles.ca/collections/vendors?q=Hasbro)

$94.99CAD

Transformers Generations Selects War for Cybertron Earthrise Deluxe Black Roritchi - Exclusive:

Exclusive! Transformers Generations Selects bring back favorite characters from across the globe as exciting entrants into the Cybertronian Wars. This WFC-GS22 Black Roritchi figure is inspired by the transforming companion figure included with Japan's 1988 Super-God Masterforce Black Zarak. Sidekick robots join the battle with Transformers Generations Selects War for Cybertron Earthrise Deluxe Black Roritchi - Exclusive! This transforming figure is compatible with the C.O.M.B.A.T. system blast effects (included with Battle Masters figures, sold separately.) Black Zarak's henchman transforms from vehicle to robot to spear and back again - can can be used to power-up other War for Cybertron figures. Collect them all! Ages 8 and up.


Availability: Available Now





:rofl:

[slag]

Placed my first pre order yesterday! Can’t wait for them to come in ��

[jtkv]

Seems like the 15% off code can only be used once.
Wanted to add some additional figures to my order and reduce the cost...

[OutrunChris]

You do know that your description is a little off?

Transformers Generations War for Cybertron Earthrise Voyager Skywarp and Thundercracker
by Hasbro (https://outruncollectibles.ca/collections/vendors?q=Hasbro)

$94.99CAD

Transformers Generations Selects War for Cybertron Earthrise Deluxe Black Roritchi - Exclusive:

Exclusive! Transformers Generations Selects bring back favorite characters from across the globe as exciting entrants into the Cybertronian Wars. This WFC-GS22 Black Roritchi figure is inspired by the transforming companion figure included with Japan's 1988 Super-God Masterforce Black Zarak. Sidekick robots join the battle with Transformers Generations Selects War for Cybertron Earthrise Deluxe Black Roritchi - Exclusive! This transforming figure is compatible with the C.O.M.B.A.T. system blast effects (included with Battle Masters figures, sold separately.) Black Zarak's henchman transforms from vehicle to robot to spear and back again - can can be used to power-up other War for Cybertron figures. Collect them all! Ages 8 and up.


Availability: Available Now





:rofl:

Thanks for the heads up! We got that fixed, appreciate it 🙌

[OutrunChris]

Seems like the 15% off code can only be used once.
Wanted to add some additional figures to my order and reduce the cost...

It is a one time use, but if you want to add some more to your original order, shoot me an email at info@outruncollectibles.ca and I'll help get that arranged for you!

[OutrunChris]

Placed my first pre order yesterday! Can?t wait for them to come in ��

Thanks for the order! Appreciate your support ❤️

[savagephil]

Thanks for the order! Appreciate your support ❤️

Quick question Chris, have u guys recieved the studio series 86 perceptor in yet? Purchased one, and picking it up

[OutrunChris]

Quick question Chris, have u guys recieved the studio series 86 perceptor in yet? Purchased one, and picking it up

Hey, we haven’t received it yet. Our distributor still says March, so we’re hoping it ships soon. Things have been moving fairly well now, so hoping it isn’t much longer. Feel free to follow up anytime!

[TZX123]

Hey, we haven?t received it yet. Our distributor still says March, so we?re hoping it ships soon. Things have been moving fairly well now, so hoping it isn?t much longer. Feel free to follow up anytime!

Hi Chris, how close are you from getting another batch of Kingdom/Legacy Blaster?

[OutrunChris]

Hi Chris, how close are you from getting another batch of Kingdom/Legacy Blaster?

We've only been getting the mixed cases and it seems like the other full cases of Blasters aren't coming until August, so we've put in a massive additional order of the mixed cases so we can try and have them available sooner for those who want them. Our distributor still says March for those, but we've bumped the expectancy to April in case there are delays. Hope that helps!

[TZX123]

We've only been getting the mixed cases and it seems like the other full cases of Blasters aren't coming until August, so we've put in a massive additional order of the mixed cases so we can try and have them available sooner for those who want them. Our distributor still says March for those, but we've bumped the expectancy to April in case there are delays. Hope that helps!

yes, I placed a pre-order for blaster. Hope it ships out soon.

[Darkmatter]

Hola!


Always happy to have another Canadian retailer! :)


Edit: Damn, you aren't selling MP TF's. Not even Fanstoys, which, quite frankly, seems to be a /printmoneynow command for every figure they release these days.

[OutrunChris]

Hola!


Always happy to have another Canadian retailer! :)


Edit: Damn, you aren't selling MP TF's. Not even Fanstoys, which, quite frankly, seems to be a /printmoneynow command for every figure they release these days.

Thanks for the warm welcome :canada:

[OutrunChris]

https://i.imgur.com/ch08erX.png (https://outruncollectibles.ca/collections/transformers)

Now in stock! They may not transform, or roll out, but they still are damn good looking. See the Super7 Reaction Transformers figures available now and check out our new Pile of Loot option while you're there!

https://outruncollectibles.ca/collections/transformers

[Yonoid]

This weekend use code Friday15 for 15% off all instock items.

[OutrunChris]

This weekend use code Friday15 for 15% off all instock items.

Thank you!

[TZX123]

Thank you!

Just checking, is blaster ready to ship yet?

[OutrunChris]

Just checking, is blaster ready to ship yet?

Hey!

We have about 32 mixed boxes of the Blaster and Tigatron figures set to ship to us in April from our main distributor. They had said March, but given the time left in the month we estimated April. That will take care of all the backorders we have currently for Blaster, so you'll be totally set! Attached a screenshot from my distributor so hopefully they stick to it, haha. Appreciate your patience on these and look forward to getting it sent your way!

https://i.imgur.com/vDspaQo.png

[wervenom]

Hey!

We have about 32 mixed boxes of the Blaster and Tigatron figures set to ship to us in April from our main distributor. They had said March, but given the time left in the month we estimated April. That will take care of all the backorders we have currently for Blaster, so you'll be totally set! Attached a screenshot from my distributor so hopefully they stick to it, haha. Appreciate your patience on these and look forward to getting it sent your way!

https://i.imgur.com/vDspaQo.png

Good to hear. Hopefully I'm on the backorder list

[OutrunChris]

Good to hear. Hopefully I'm on the backorder list

Yep! This will cover everyone who has ordered to date. 🙌

[OutrunChris]

MASSIVE Flash Sale happening now! up to 75% off In Stock Items: https://outruncollectibles.ca/collections/flash-sale https://pbs.twimg.com/media/FPLjUe_XwAA0T9p?format=jpg&name=medium

[wervenom]

Good deals I'll say that

[OutrunChris]

Legacy Core Skywarp, Hot Rod and Iguanus up for pre-order! https://outruncollectibles.ca/collections/transformers

[savagephil]

Any sign of studio series perceptor coming?

[tmac2k2]

Hi Chris,
DO you do local pickup as well? Where are you located in Toronto?

[OutrunChris]

Any sign of studio series perceptor coming?

We have a few mixed cases still coming in, but the majority of the full cases are set for a December release by Hasbro.

[OutrunChris]

Hi Chris,
DO you do local pickup as well? Where are you located in Toronto?

We do! We actually are going to be moving to a new location this week and will resume in-store pickups next week. They will be at 1311 Queen St E.

[savagephil]

We have a few mixed cases still coming in, but the majority of the full cases are set for a December release by Hasbro.

I already purchased one from you guys, this mean I will be getting it, in the upcoming cases not the December release

[OutrunChris]

I already purchased one from you guys, this mean I will be getting it, in the upcoming cases not the December release

Hey again,

I?d need to check your order number. Shoot me an email at info@outruncollectibles.ca

[TZX123]

Hey!

We have about 32 mixed boxes of the Blaster and Tigatron figures set to ship to us in April from our main distributor. They had said March, but given the time left in the month we estimated April. That will take care of all the backorders we have currently for Blaster, so you'll be totally set! Attached a screenshot from my distributor so hopefully they stick to it, haha. Appreciate your patience on these and look forward to getting it sent your way!

https://i.imgur.com/vDspaQo.png


Close to shipping?

[OutrunChris]

Close to shipping?

I wish I had more updates, but all I get is the expected month. Even if I call up and ask, they?d just say ?it says April.? Hopefully not too much longer!

[OutrunChris]

Newest Drop from the Transformers Legacy Line available for Pre-Order Now!

https://i.imgur.com/johNyrV.png (https://outruncollectibles.ca/collections/transformers)

https://outruncollectibles.ca/collections/transformers

[Malechai]

Your 15% off code for cybertron.ca members was the clincher for me considering this is an expensive wave lol First order placed, thanks! Looking forward to them.

[delrue]

Any estimate for when the Wave 1 Legacy figures will start arriving?

[OutrunChris]

The newest Transformers Titan Class figure is here for Preorder and it's Metroplex!!! Harness the power of Energon with this massive 22-inch tall Transformers Legacy Series Titan Cybertron Universe Metroplex robot toy! As head foreman, Metroplex spends his days building cities on Gigantion to reconstruct a peaceful future for the planet. This is a revamped and updated version of the previous 2005 release of this figure from Transformers Cybertron.

https://i.imgur.com/dkgB7P7.png (https://outruncollectibles.ca/products/transformers-generations-legacy-titan-metroplex)

https://outruncollectibles.ca/products/transformers-generations-legacy-titan-metroplex (https://outruncollectibles.ca/collections/transformers)

[TZX123]

I wish I had more updates, but all I get is the expected month. Even if I call up and ask, they?d just say ?it says April.? Hopefully not too much longer!


Sorry to bother you. Still no sign for kingdom blaster?

[OutrunChris]

Sorry to bother you. Still no sign for kingdom blaster?

Hey, no bother at all! We?re still waiting for the mixed cases to come in. Sorry that they?ve been so delayed, I know all of the stores have been dying for these to roll out. Hopefully not much longer!

[delrue]

Any estimate for when the Wave 1 Legacy figures will start arriving?

[OutrunChris]

Any estimate for when the Wave 1 Legacy figures will start arriving?

Distributor currently has them showing for July 2022.

[OutrunChris]

Transformers Generations Selects Legacy Voyager Cyclonus and Nightstick - Exclusive up for PreOrder now!

Exclusive to Cybertron.ca, you can use code CYBERT15 for 15% of your next purchase!

https://i.imgur.com/Y0BUa07.png (https://outruncollectibles.ca/collections/transformers/products/transformers-generations-selects-legacy-voyager-cyclonus-and-nightstick-exclusive)

https://outruncollectibles.ca/collections/transformers/products/transformers-generations-selects-legacy-voyager-cyclonus-and-nightstick-exclusive

[Grayfox]

Transformers Generations Selects Legacy Voyager Cyclonus and Nightstick - Exclusive up for PreOrder now!

Exclusive to Cybertron.ca, you can use code CYBERT15 for 15% of your next purchase!

https://i.imgur.com/Y0BUa07.png (https://outruncollectibles.ca/collections/transformers/products/transformers-generations-selects-legacy-voyager-cyclonus-and-nightstick-exclusive)

https://outruncollectibles.ca/collections/transformers/products/transformers-generations-selects-legacy-voyager-cyclonus-and-nightstick-exclusive

Hey thanks for keeping us informed of what's coming in stock (and for pre-order) :)

One quick question regarding the 15% promo code; Is it applicable to pre-orders as well?

[OutrunChris]

Hey thanks for keeping us informed of what's coming in stock (and for pre-order) :)

One quick question regarding the 15% promo code; Is it applicable to pre-orders as well?

It is! Use it for anything in the store. My thanks for bringing me in to this awesome community 🙌

[Grayfox]

That's very good! I will be looking into placing an order!

[Malechai]

the 15% off code saved me a bunch of money this upcoming round of preorders :)

[OutrunChris]

the 15% off code saved me a bunch of money this upcoming round of preorders :)

So glad to hear it! Thanks for placing your order 🙌

[TZX123]

Hey, no bother at all! We?re still waiting for the mixed cases to come in. Sorry that they?ve been so delayed, I know all of the stores have been dying for these to roll out. Hopefully not much longer!

Still waiting for stock to arrive?

[OutrunChris]

Still waiting for stock to arrive?

Unfortunately we are. This is why as a business we offer hassle-free returns because we know how much of a bummer it can be to wait for something this long. We've never had to cancel an order because of insufficient stock, so you can be assured that if you have placed an order, you're guaranteed to get it.

[OutrunChris]

Transformers Studio Series 86 Deluxe Perceptor is In Stock Now! Limited quantities, so get your orders in. Will be shipping pre-orders this week!

https://outruncollectibles.ca/products/transformers-studio-series-86-deluxe-perceptor

https://i.imgur.com/RTrJgkZ.png

[Yonoid]

Transformers Studio Series 86 Deluxe Perceptor is In Stock Now! Limited quantities, so get your orders in. Will be shipping pre-orders this week!

https://outruncollectibles.ca/products/transformers-studio-series-86-deluxe-perceptor

https://i.imgur.com/RTrJgkZ.png

Great news. I was worried I'd be waiting for the December shipment.

[slag]

Got home from work yesterday to find my first ever order from Outrun had been delivered. Packaged with TLC, everything was good, would recommend ordering from them to anyone who is considering ��

[TZX123]

Got home from work yesterday to find my first ever order from Outrun had been delivered. Packaged with TLC, everything was good, would recommend ordering from them to anyone who is considering ��


Awesome, still waiting for that Kingdom Blaster...

[wervenom]

Awesome, still waiting for that Kingdom Blaster...

Same

[savagephil]

Is legacy still coming in July or you guys getting it quicker considering they are popping up retail wise everywhere now?

[Malechai]

Awesome, still waiting for that Kingdom Blaster...
if you absolutely cannot wait, TSM has it in stock https://toysnowman.com/products/transformers-war-for-cybertron-kingdom-voyager-blaster

[OutrunChris]

Is legacy still coming in July or you guys getting it quicker considering they are popping up retail wise everywhere now?

We are still waiting for ours, hopefully will be getting them in sooner. They come at different times for different stores, for instance we got Fennec Shand and Ahsoka Black Series before anyone else, it just seems to be a total crapshoot. We don't have any cancellation or restocking fees, so if you do see it elsewhere and want to grab it, no hard feelings on this end. Toysnowman is a great store too, so you'll be well taken care of.

If anyone is interested in grabbing the Masterpiece Edition MP-56 Trailbreaker let me know as we just got solicitation for it! Wasn't sure the interest in this one in particular.

[OutrunChris]

Transform and roll out with Transformers Studio Series 86 Core Spike Witwicky! Paling around with Hot Rod throughout the galaxy in the movie - and later partnering with Wheelie for adventures with The Transformers - this heroic human is ready for anything in his exo-suit.

https://i.imgur.com/fMQNrW8.png

Available for Pre-Order Now! https://outruncollectibles.ca/products/transformers-studio-series-86-core-spike-witwicky

[OutrunChris]

We're gonna take you back to the past, to play with awesome toys that transform. Not as catchy, but so glad to be able to bring these in. Up for Pre-Order Now, estimated shipping date is July 2022! Vintage G1 Astrotrain, Deluxe Class WFC-K42 Sideswipe and Maximal Skywarp, Vintage Beast Wars T-Rex Megatron and Vintage Beast Wars Optimus Primal:

https://i.imgur.com/QQMRmb1.png

https://outruncollectibles.ca/products/transformers-vintage-g1-astrotrain

https://i.imgur.com/77vBIcM.png

https://outruncollectibles.ca/products/transformers-generations-kingdom-battle-across-time-collection-deluxe-class-wfc-k42-sideswipe-and-maximal-skywarp

https://i.imgur.com/O0Asby4.png

https://outruncollectibles.ca/products/transformers-vintage-beast-wars-t-rex-megatron

https://i.imgur.com/yZDZBVM.png

https://outruncollectibles.ca/products/transformers-vintage-beast-wars-optimus-primal

[OutrunChris]

Hey everyone,

So we received this message today from our distributors:

"Unfortunately, we're sorry to report that the manufacturer has notified us that we will not be receiving any additional shipments of the Transformers War for Cybertron Kingdom Voyager Blaster (Item HSF5680) you ordered, because they have discontinued production of this item. No additional information was provided to us by the manufacturer as to why this occurred. Sadly, that means we will not be able to ship it to you and have cancelled it from your order. We apologize for any inconvenience this causes."

So here is what we're able to offer! We've gone ahead and placed an order for enough Legacy Voyager Blasters to fully replace any Kingdom Voyager ones that were purchased. Anyone who is fine with this replacement, just let me know and I'll note your account.

We have also secured some Kingdom Voyager Blasters from another local store. For those who absolutely want to have this version of the product, please let me know. This will be a first come first serve situation as we won't have enough to fulfill all of the orders.

If you cannot get/do not want one of these replacements, we of course are going to offer you a full refund on your product. We truly apologize and hope you can see that we're attempting to fix this as best we can. We expect these products to arrive within the next week/week and a half and should be able to start shipping them out immediately afterward.

Please reach out and let me know your choice, we'll be following up with those who we haven't heard from by text as well to try and get an answer. You can message me here or at info@outruncollectibles.ca

Thanks and appreciate your understanding!

[Malechai]

No additional information was provided to us by the manufacturer as to why this occurred.
If I had to guess it would be because the Legacy and Kingdom versions are exactly the same but with different packaging.

[OutrunChris]

Oh for sure, I wouldn't doubt that's likely the reason, I just want to pass on the wording as I received it and not speculate too hard.

[Malechai]

I'm sure the transparency will be appreciated!

[big dawg]

When do you guys anticipate sludge coming in? Other specialty retailers in Canada seem to be getting theirs.

[OutrunChris]

When do you guys anticipate sludge coming in? Other specialty retailers in Canada seem to be getting theirs.

Our Sludge figures are set for sometime between Sept-November

[OutrunChris]

Transformers Super7 Ultimates Soundwave and Starscream are now up for pre-order! Get 15% off with CYBERT15 (and if you've already used your code, let me know, because you're awesome and deserve another!)

Transformers Ultimates Soundwave 7-Inch Action Figure
(https://outruncollectibles.ca/products/transformers-ultimates-soundwave-7-inch-action-figure?_pos=1&_sid=66a3ac966&_ss=r)
Transformers Ultimates Starscream 7-Inch Action Figure
(https://outruncollectibles.ca/products/transformers-ultimates-starscream-7-inch-action-figure)

[Malechai]

TGet 15% off with CYBERT15 (and if you've already used your code, let me know, because you're awesome and deserve another!)


:O

[OutrunChris]

:O

:primelaugh:

[OutrunChris]

War for Cybertron Road Ranger and Puffer & Mutant Tigatron roll into your homes this August!

https://outruncollectibles.ca/collections/transformers?sort_by=created-descending

[Nyax78]

Hey Chris. I'm trying to place an order but when I apply the CYBERT15 coupon the free shipping option for spending over $100 disappears. The order is well over $100.

[Yonoid]

Hey Chris. I'm trying to place an order but when I apply the CYBERT15 coupon the free shipping option for spending over $100 disappears. The order is well over $100.

Is the discount dropping the subtotal below 100 possibly?

[OutrunChris]

Is the discount dropping the subtotal below 100 possibly?

Hey Chris. I'm trying to place an order but when I apply the CYBERT15 coupon the free shipping option for spending over $100 disappears. The order is well over $100.

It is done by the subtotal, so this is likely what’s happening. Just choose “Pick Up” and I’ll give you free shipping on this order. Thanks for shopping with us! ��

[Nyax78]

Is the discount dropping the subtotal below 100 possibly?

Even with the discount the total is well over $100.

[Nyax78]

It is done by the subtotal, so this is likely what?s happening. Just choose ?Pick Up? and I?ll give you free shipping on this order. Thanks for shopping with us! ��

Okay, thanks. I'll try ordering again.

[OutrunChris]

Even with the discount the total is well over $100.

I?m SO sorry. We had to raise the free shipping threshold to $125, this was done just last week so it totally got lost on me, apologies for the mixup!

[evenstaves]

Testing out how the CYBERT15 works with new raised $125 free shipping threshold

3 items in the cart, subtotal is $143.97
at bottom of the cart, the pink box "estimated shipping cost" initially has Free shipping selectable

click through to checkout, apply CYBERT15 coupon
Subtotal still says $143.97, with -$21.59 Discount underneath

On the left now, free shipping has disappeared from the selectable "Shipping Method"s

When I click the X to remove the CYBERT15 coupon, the screen repopulates, and Free Shipping is selectable again

[OutrunChris]

Testing out how the CYBERT15 works with new raised $125 free shipping threshold

3 items in the cart, subtotal is $143.97
at bottom of the cart, the pink box "estimated shipping cost" initially has Free shipping selectable

click through to checkout, apply CYBERT15 coupon
Subtotal still says $143.97, with -$21.59 Discount underneath

On the left now, free shipping has disappeared from the selectable "Shipping Method"s

When I click the X to remove the CYBERT15 coupon, the screen repopulates, and Free Shipping is selectable again

For sure, sorry it's a bit confusing on how it's laid out. So the free shipping is based on the subtotal, and the taxes are applied to the subtotal, so what happens is:

143.97 - Subtotal
Discount - $21.59
New subtotal - $122.38 (under the $124.99 free shipping threshold now)
Taxes
Total

So the free shipping trigger is reading the subtotal AFTER the discount, it just doesn't add a new line showing the new subtotal after the discount. It also doesn't change the original subtotal, because that would be even more confusing because the rest of the numbers then wouldn't make sense.

Hope that helps!

[Nyax78]

Yeah, I see what the issue was. My order subtotal was $146.96. The discount brought the total down to $124.92. 7 cents below the threshold. Do have any items for 7 cents?:primelaugh:

[OutrunChris]

Yeah, I see what the issue was. My order subtotal was $146.96. The discount brought the total down to $124.92. 7 cents below the threshold. Do have any items for 7 cents?:primelaugh:

Message me what you were ordering and I’ll make a draft order to send you with a custom $0.07 NFT of this convo. I’m not paying for the gas to mint it, though.

[evenstaves]

For sure, sorry it's a bit confusing on how it's laid out. So the free shipping is based on the subtotal, and the taxes are applied to the subtotal, so what happens is:

143.97 - Subtotal
Discount - $21.59
New subtotal - $122.38 (under the $124.99 free shipping threshold now)
Taxes
Total

So the free shipping trigger is reading the subtotal AFTER the discount, it just doesn't add a new line showing the new subtotal after the discount. It also doesn't change the original subtotal, because that would be even more confusing because the rest of the numbers then wouldn't make sense.

Hope that helps!

For sure, just outlining it so others can see how it works

Seems straightforward enough

[OutrunChris]

New Marvel X-Men Transformers Mash-Up Ultimate X-Spanse now up for Pre-Order!

https://outruncollectibles.ca/products/pre-order-marvel-x-men-transformers-mash-up-ultimate-x-spanse

[Grayfox]

New Marvel X-Men Transformers Mash-Up Ultimate X-Spanse now up for Pre-Order!

https://outruncollectibles.ca/products/pre-order-marvel-x-men-transformers-mash-up-ultimate-x-spans

Curious post leading to a "Page not found". Hmm..

[Digibasherx]

Curious post leading to a "Page not found". Hmm..

Missing the 'e' at the end of the url.

https://outruncollectibles.ca/products/pre-order-marvel-x-men-transformers-mash-up-ultimate-x-spanse

[OutrunChris]

Missing the 'e' at the end of the url.

https://outruncollectibles.ca/products/pre-order-marvel-x-men-transformers-mash-up-ultimate-x-spanse

Thank you for catching that!

[Grayfox]

Missing the 'e' at the end of the url.

https://outruncollectibles.ca/products/pre-order-marvel-x-men-transformers-mash-up-ultimate-x-spanse

Good catch indeed!

[savagephil]

Hey Chris the legacy stuff coming in?

[Malechai]

its the "do you have it yet?" thread

[Yonoid]

I just received my Legacy figures today, I preordered it back in November though

[TZX123]

I just received my Legacy figures today, I preordered it back in November though


Still waiting for blaster to arrive...

[Malechai]

Still waiting for blaster to arrive...

did you see this post?
http://www.cybertron.ca/boards/showpost.php?p=860015&postcount=73

Also, Blaster appears in stock on the site so you may want to get in touch with them just to see whats up.

[TZX123]

did you see this post?
http://www.cybertron.ca/boards/showpost.php?p=860015&postcount=73

Also, Blaster appears in stock on the site so you may want to get in touch with them just to see whats up.


Yes, I contacted Chris for a replacement and still waiting.

[OutrunChris]

Testing out how the CYBERT15 works with new raised $125 free shipping threshold

3 items in the cart, subtotal is $143.97
at bottom of the cart, the pink box "estimated shipping cost" initially has Free shipping selectable

click through to checkout, apply CYBERT15 coupon
Subtotal still says $143.97, with -$21.59 Discount underneath

On the left now, free shipping has disappeared from the selectable "Shipping Method"s

When I click the X to remove the CYBERT15 coupon, the screen repopulates, and Free Shipping is selectable again

Yes, I contacted Chris for a replacement and still waiting.

Hey, just shoot me a PM on here so I can follow up on your order! We've had most of them starting to ship from the warehouse, so can definitely put a priority on it for you.

[OutrunChris]

Big Bot is here! Transformers Ultimates Optimus Prime 7-Inch Action Figure is in stock and available to order

https://outruncollectibles.ca/products/transformers-ultimates-optimus-prime-7-inch-action-figure

[TZX123]

Hey, just shoot me a PM on here so I can follow up on your order! We've had most of them starting to ship from the warehouse, so can definitely put a priority on it for you.


Yes, I emailed you multiple times already.
Please give me tracking number once it is sent.

[OutrunChris]

Yes, I emailed you multiple times already.
Please give me tracking number once it is sent.

Sorry, I'd have to know who this is to provide the tracking number, you can shoot me a PM and I can follow up with you as I cannot provide that information publicly.

Emails are responded to by me personally, so hopefully I was able to explain the difficulties we've had around this figure in particular (delays, full cancellations, etc). I've responded to all of your inquiries here as well, and offered a full refund twice. I understand your frustrations in just wanting to get the figure, but I'm always here to try and work out a solution for you to the best of my ability.

[TZX123]

Received my Blaster today, thanks Chris.

[Malechai]

\o/

[OutrunChris]

Received my Blaster today, thanks Chris.

Glad to hear it!

[OutrunChris]

The DK-3 Breaker figure is based on the 4WD Hi-luxe Diaclone figure, originally released with black, blue, and yellow deco variations. The DK-3 Breaker figure is released with blue deco, inspired by the Diaclone blue deco variant. Pre-Order yours today! https://outruncollectibles.ca/collections/pre-orders/products/transformers-generations-selects-deluxe-dk-3-breaker

https://i.imgur.com/z8vpViM.png

[delrue]

Any updates on when you're expecting your wave 1 Legacy deluxes and leaders in stock?

[big dawg]

Are you guys still expecting sludge in October? Had it pre ordered forever and getting a bit nervous seeing retailers get second shipments in

[Yonoid]

Outrun has a summer sale going on right now. Just ordered a few items.

[delrue]

They finally put preorder listings up for the newly announced Legacy and Studio Series figs.

[VicRav]

Are you guys still expecting sludge in October? Had it pre ordered forever and getting a bit nervous seeing retailers get second shipments in

Did you have anything else in your preorder? I also ordered sludge, but had legacy wave 2 figures in my order.

[big dawg]

I had a sludge and a junkheap in my order

[JonoPrime]

Echoing here what a few others have already posted regarding similar Legacy bots.

I see on their site that Junkheap & Sludge are no longer listed, even within the search function. Where as other bots that are either sold out or pre orders are listed as such.

I have one of each on pre order and fully paid for already. Just wondering if this mean they wont be getting them at all now?

[Yonoid]

Echoing here what a few others have already posted regarding similar Legacy bots.

I see on their site that Junkheap & Sludge are no longer listed, even within the search function. Where as other bots that are either sold out or pre orders are listed as such.

I have one of each on pre order and fully paid for already. Just wondering if this mean they wont be getting them at all now?

In my last chat with him he's had my junkheaps in my loot over a month ago and I been waiting for them to be combined with another order for 3 weeks. The sludge he was expecting a batch in September and a 2nd order in November (discussed in July). Not sure why it's off the site instead of saying out of stock though.

He posted something earlier in the week the store will be closed for about a week while he recovers from a health related issue. Here is the link for more details:
https://www.facebook.com/outruncollectiblesstore/

[big dawg]

I just want some confirmation my stuff is still going to get to me? we put a lot of faith in these guys and I could have ordered multiple times other places but this store assured that they will deliver. Doesn?t take much to wreck a reputation around here (see the NMC thread)

[steamwhistle]

I just want some confirmation my stuff is still going to get to me? we put a lot of faith in these guys and I could have ordered multiple times other places but this store assured that they will deliver. Doesn?t take much to wreck a reputation around here (see the NMC thread)

It's a little early to compare Outrun to NMC.

I haven't had any issues with Outrun.

They are also a site sponsor here.

It is fair, though, to want to be assured about your orders.

[Dark Rage]

Unfortunately Chris had to take some more time off from the physical and online store for this week at least. He's not fully recovered yet.

https://www.facebook.com/102013325547363/posts/pfbid02cA5JvGbmC1QwCCtMx9R9M9k2wbPaeodwiDCRbQ3LvdA 25hdTs8uPumMDKVe3YM6al/

Chris is nowhere near NMC's level of disrespectful customer service (insults and belittling clients, constantly finding bureaucratic ways to postpone/solve the issues with always submitting "tickets")

[neevnav]

Chris has been the opposite of NMC. Even before this, amazing communication, and always willing to help. Once he gets back on his feet I'm sure he'll be back at it.

[Autobotz24]

Unfortunately Chris had to take some more time off from the physical and online store for this week at least. He's not fully recovered yet.

https://www.facebook.com/102013325547363/posts/pfbid02cA5JvGbmC1QwCCtMx9R9M9k2wbPaeodwiDCRbQ3LvdA 25hdTs8uPumMDKVe3YM6al/

Chris is nowhere near NMC's level of disrespectful customer service (insults and belittling clients, constantly finding bureaucratic ways to postpone/solve the issues with always submitting "tickets")

I don't think NMC would have shown his customers this kind of respect by sending out emails and Facebook posts saying he'd be out for a while. Hopefully Chris gets better soon

[pandaprime]

Saw this message on their home page:

OPENING SOON
As we're still dealing with health issues at home, we're temporarily closing the online website for orders in order to catch up on shipping backlogs. We will hopefully be resuming by the end of next week. Thanks for your patience and understanding during this time.

[Yonoid]

Curious if anyone has received a package in the past 6 weeks?

[wervenom]

Curious if anyone has received a package in the past 6 weeks?

Nope and it's actually starting to bother me now

[pandaprime]

Curious if anyone has received a package in the past 6 weeks?

Nope and it's actually starting to bother me now

[evenstaves]

Curious if anyone has received a package in the past 6 weeks?

Nope and it's actually starting to bother me now

(jk I don't have an order; just jumping on the bandwagon lol)

[predahank]

Nope and it's actually starting to bother me now

what bothers me is i received a fall promotional email. You?re not working but you want me to order something that won?t be shipped anytime soon? Also you?re taking orders even though you?re backlogged on packages being sent out. I can empathize with health problems but don?t dig a deeper hole

[wervenom]

what bothers me is i received a fall promotional email. You?re not working but you want me to order something that won?t be shipped anytime soon? Also you?re taking orders even though you?re backlogged on packages being sent out. I can empathize with health problems but don?t dig a deeper hole

Agreed 100%

[delrue]

They aren't taking orders currently.

[TheSwipe95]

Curious if anyone has received a package in the past 6 weeks?

Nothing, and I am quite frustrated now. Ordered the latest wave of SS from them on August 21st. Nothing. Emailed them 2 weeks ago about cancelling the order and refunding it. No response. Very frustrating.

[delrue]

I'd try e-mailing them again, they've generally been pretty quick to respond anytime I contact them to cancel or change an order.

[AgeofTransformers]

They've shut down I would assume.

Fingers crossed Chris didn't have to but doesn't look good.

[neevnav]

Yeah it's a little un-nerving that you can't even access your account anymore to see what's outstanding. Hopefully we'll have answers by the end of the week.

[Collectingtoys]

Opening retail in any environment is challenging.

Opening toy retail is pure heroism.

My family has been in retail for decades, it definitely helps built character working in that space, but it can get really tough.

I've bought with another board member from Outrun before. I hope he can fulfill everybody's orders and refunds.

Chris, we want you to get healthy and I feel everyone here wants you to succeed. The community would rather give small retailers like you the business instead of the Walmarts, Amazons and Toys R Us. They just need communication.

[TheSwipe95]

I'd try e-mailing them again, they've generally been pretty quick to respond anytime I contact them to cancel or change an order.

Yeah, I messaged them through their FB page just now.

[Malechai]

We should get an update soon. Website says hopefully by end of next week and that was posted late last week.

[MrFancypant5]

Has anyone received any communications? I want to continue to support a local business, but I am just concerned that the items may not ultimately show up and I will have to source them elsewhere for a scalper price. I have been waiting for 86 Sludge and Legacy Wildrider and they seem to have come and gone in stores.

[big dawg]

Has anyone received any communications? I want to continue to support a local business, but I am just concerned that the items may not ultimately show up and I will have to source them elsewhere for a scalper price. I have been waiting for 86 Sludge and Legacy Wildrider and they seem to have come and gone in stores.

This is where I?m coming from too- have sludge and junkheap ordered through them and I?ve missed opportunities to source elsewhere due to everyone assuring me this guy is legit? I mean appreciate supporting a boardie but this is just starting to be frustrating. Look at the last few pages of this thread and I?ve been saying it for quite a while. Want to give the guy the benefit of the doubt but not if I?m gonna get screwed.

[Yonoid]

FB update from earlier today: Hi all! We’re just checking in to let you know we’re still here and starting to come around from weeks of sickness. We have temporarily closed the online store and retail space as we re-integrate and catch up on shipments and inventory. Thank you for the continued support and patience, please know that your emails have been seen and we will be communicating with you all very soon. Appreciate you all so much!

[Yonoid]

FB update from earlier today: Hi all! We?re just checking in to let you know we?re still here and starting to come around from weeks of sickness. We have temporarily closed the online store and retail space as we re-integrate and catch up on shipments and inventory. Thank you for the continued support and patience, please know that your emails have been seen and we will be communicating with you all very soon. Appreciate you all so much!

Looks like this fb post was removed. There were some negative comments although valid with people asking for updates on their orders.

[bubbacon]

And....I just received an email that Outrun Collectibles is closing. Not a great first experience, but I get the guy has been through alot.

[VicRav]

So, I guess they are still shipping orders if they have the stock. Guess I will have to get in touch and see if any of my order will be fulfilled. Or request a refund if it can't.

[delrue]

Sorry to hear that Chris, thanks for the toys I did get and I hope you get better.

[wervenom]

So he is now out of business

https://www.facebook.com/groups/NorthernLegendsGroup/posts/6082617288433624/?comment_id=6082723025089717&notif_id=1665517483683471&notif_t=group_comment_reply

[Yonoid]

Got this email back when I applied for a refund.

2. If you would like a cash refund for any of your outstanding orders,
you will be directed to a third party who will be handling the
settlement of any debts. This process will begin at the end of October
and is expected to take at minimum 3-4 weeks before repayment can
begin. Choosing this option is final and cannot be changed at a later
date. This option will become the default choice for your orders at
the end of October to assure that no debts remain unaddressed.

[Dark Rage]

So he is now out of business

https://www.facebook.com/groups/NorthernLegendsGroup/posts/6082617288433624/?comment_id=6082723025089717&notif_id=1665517483683471&notif_t=group_comment_reply

It's a private group, not everyone can see that link.

He's not running off with the money, but making it right for those with outstanding orders.

He sent an email offering to refund everyone, or offer 20% additional credit if you want to buy any of the rest of his inventory once the website is back and running.

I'm pretty saddened to hear the business closing so soon, but health first, money comes and goes, health implications are permanent.

[wervenom]

Got this email back when I applied for a refund.

2. If you would like a cash refund for any of your outstanding orders,
you will be directed to a third party who will be handling the
settlement of any debts. This process will begin at the end of October
and is expected to take at minimum 3-4 weeks before repayment can
begin. Choosing this option is final and cannot be changed at a later
date. This option will become the default choice for your orders at
the end of October to assure that no debts remain unaddressed.

Got the same nonsense. Never paid cash so not worried about that. Problem for me is I don't know if any of the stuff I ordered months ago ever came in so like everyone else just have to wait for him to sift through all the emails I'm sure he's been bombarded with and look for an alternative for all that.

[Malechai]

well shit, that sucks. don't like seeing anyone go out of business and lose their job. he always came across as genuine and trying to do the right thing. sucks he had to close shop when shitheads like NMC are still around.

Even in the worst of it, it seems to me like he's really trying to make sure everyone is taken care of. good guy right there.


That all said, if you have an outstanding order and the worst happens (aka bankruptcy which results in you not getting a refund) then if you paid for the order with a credit card, remember to contact your credit card company as they can offer e-commerce protections.

[VicRav]

My email to the refund email address got kicked back, saying it was rejected by the email provider.

[Nyax78]

Well this is sad news. I never purchased anything from Outrun but i almost did on a couple occasions and likely would have in the future. Seemed like a good selection and fair prices. And Chris would post about new products and sales here and interect with us members. I hope your health issues improve Chris and you get back on your feet. And hopefully all outstanding orders get resolved in the near future.

[MikeWade23]

It really saddens me to see this, my experiences with Outrun were fantastic. Chris was really nice and helpful. I hope everything gets resolved and wish Chris nothing but the best and much health.

[wervenom]

So if I have read this correctly, if you choose to get a refund that comes thru a third party and will take up till the end of November before you get the money back?

[Yonoid]

So if I have read this correctly, if you choose to get a refund that comes thru a third party and will take up till the end of November before you get the money back?

Thats what I interpreted. However if your dealing with creditors are we getting the full amount back or a percentage on the dollar which worries me.

[wervenom]

Thats what I interpreted. However if your dealing with creditors are we getting the full amount back or a percentage on the dollar which worries me.

Agreed

[neevnav]

Has anyone heard anything back after contacting the refund email? I followed up almost immediately after receiving the notice but so far have had no follow-up.

[wervenom]

Has anyone heard anything back after contacting the refund email? I followed up almost immediately after receiving the notice but so far have had no follow-up.

Took 2 days but did get a response. Was only told that nothing I pre ordered came in so my name would be added to the refund list.

[evenstaves]

Was only told that nothing I pre ordered came in

Man, stuff like this is why I rarely pre-order

Even with reputable vendors! I just don?t want to take that chance that my money is tied up in limbo forever

(said the guy with a Victory Saber incoming)

[wervenom]

Man, stuff like this is why I rarely pre-order

Even with reputable vendors! I just don?t want to take that chance that my money is tied up in limbo forever

(said the guy with a Victory Saber incoming)

Lesson learned is all I can say

[VicRav]

Lesson learned, sort of, in the sense that things don't always go according to plan. I have done lots of preorders, but this particular situation is a unique experience. I haven't had any issues receiving preorders from Toysnowman or Tfsafari. Amazon, Walmart and Gamestop allow preorders without paying up front - so if the product doesn't ship at least the money isn't in limbo where a resolution has to be sought. I have prepaid some preorders with Gamestop in the past and have had no issues cancelling orders and getting a refund (although I would normally just apply the credit to something else).

It is good to hear that someone has received a response from the refund email. Sucks that everyone in that refund boat will be waiting a month or so get that resolved. The other challenge with longstanding preorders is that I assume all of us have probably run out of any purchase protection that our credit cards may have.

[evenstaves]

Walmart allow preorders without paying up front

Explain how?

Every pre I?ve done w WM involves inputting CC details

[bubbacon]

Explain how?

Every pre I?ve done w WM involves inputting CC details

Just because you entered credit card info doesnt mean you have been charged for anything.
Amazon has my cc info but only charges once the item is in stock and ready to ship. With Outrun they charged your cc immediately, which shouldn't be allowed anywhere in my opinion

[wervenom]

Explain how?

Every pre I?ve done w WM involves inputting CC details

Basically you're not charged until they ship. Same thing with Amazon and Gamestop in my experience.

[predahank]

I got 1 order thats still within paypal coverage but the other preorder isn’t. The question is do i use it as credit to buy the stuff I don’t want or hope and pray I get a refund from the “3rd party” handling the bankruptcy

[Malechai]

. The other challenge with longstanding preorders is that I assume all of us have probably run out of any purchase protection that our credit cards may have.
I called VISA to inquire if they'll cover this if things fall through. Even though I put my preorder in April they said since I hadn't actually received anything yet they're going to start the 90 day protection as of a few days ago.

Give yours a call what do you have to lose

[VicRav]

They posted a Facebook update today saying they're about 30% through the refund emails they have received.

[VicRav]

I received and email this week. My order also won't get processed. I had ordered Legacy Elita-1, Knockout and SS86 Sludge. I imagine anyone who ordered anything in those waves is probably in the same boat.

Also noticed that it looks like they have removed social media accounts. Guess it was bound to happen as part of the closing process.

[evenstaves]

Got an email detailing this (the email it's referring to that is "no longer monitored"? is -> info@outruncollectibles.ca

- -

Outrun Collectibles
Last call for in stock product exchanges! THIS EMAIL ACCOUNT IS NO LONGER MONITORED

Hey everyone,

As we begin to finally wrap up the final stages of Outrun, we wanted to reach out one last time to let those who have outstanding orders know that any product we're unable to fulfill can be exchanged for in stock products with an additional 20% bonus credit on top. We're offering this until the end of October, after which all outstanding orders will be added to the refunding process which will begin to roll out in the coming weeks.

Please contact refund@outruncollectibles.ca to process any outstanding orders!

If you have already contacted us and have not heard back, feel free to send a follow up, but you haven't been missed, there are just a lot of emails to get through and we're working hard to get to everyone. Most emails take 2-3 back and fourth exchanges, so it takes time.

We have closed down our social pages, and are hoping to direct everyone to the email to keep all messages and requests in one location. Thanks again for your patience while we wind things down, and appreciate all of those who have already committed to working with us on exchanges. Thanks and have a great rest of the week.

Again, please contact refund@outruncollectibles.ca to process any outstanding orders!

Outrun Collectibles

[Dark Rage]

Yeah I received an email indicating that the deadline to request to substitute your order value for currently in stock items is approaching soon, but as soon as I sent an email to follow up, but got an immediate email saying that response is delayed.

Can anyone confirm if it's a full 100% refund?

[wervenom]

Yeah I received an email indicating that the deadline to request to substitute your order value for currently in stock items is approaching soon, but as soon as I sent an email to follow up, but got an immediate email saying that response is delayed.

Can anyone confirm if it's a full 100% refund?

Nothing from them regarding that but I do hope that is the case otherwise collectively we stand to lose a lot of coin

[Autobotz24]

I emailed their refund email a week ago saying I wanted my figures instead of a refund (Legacy Blaster, SS86 Junkheap, SS86 Sludge) and got no reply. Got another email last night asking me to make a decision (again) and told them the same thing as before. Got a reply moments later and it looks like I'm getting a refund. So pissed as these figures have been available for a long time. I just ended up ordering them (minus Sludge) from Toysnowman

[Yonoid]

Has anyone received any shipping notices last week? for those that chose to keep an order vs refund.

[delrue]

Nothing yet, my in stock items haven't shipped.

My partner sent an e-mail for the order she had with them and got a response saying Chris had caught COVID recently so that might explain the delays.

[pandaprime]

nothing yet, my item was supposed to be in stock according to last email response.

Has anyone received any shipping notices last week? for those that chose to keep an order vs refund.

[Digibasherx]

I'm still missing items from the December sale that were in-stock. I reached out a few times and haven't heard anything. I sent to both the info and the refund email. Ideally, if the items can be shipped out, it would be the best.

Otherwise I would have to contact the CC, but I'm not sure if there's a time limit they can refund a purchase.

[predahank]

nada

[Autobotz24]

Got this email this evening

Update on Shipments and Refunds

Hey everyone,

Thanks again to those who continue to work with us through the exchanges and refunds. We wanted to give a quick update to keep everyone on track with us.

Refunds: We're currently working with a third party to finalize our transition out of Outrun Collectibles which will allow any outstanding orders and refunds to be processed. As stated previously, we expect this process to begin over the next few weeks. Our goal is to get as many people through as quickly as possible, but this will still take time. We want to try and do right by those who supported us over the past year, and once we have a concrete answer as to what the next steps will be, we will be communicating it out to everyone.

We're trying our best to respond to emails as quickly as possible, and will continue to send out updates. Thanks to everyone for their continued patience, and hopefully we can wrap this up in the coming weeks.

[Digibasherx]

Which email address are you emailing? Seems some people get responses and some don't.

[wervenom]

Which email address are you emailing? Seems some people get responses and some don't.

The only one working is the refunds one

[Hangfest]

Got this email this evening

Update on Shipments and Refunds

Hey everyone,

Thanks again to those who continue to work with us through the exchanges and refunds. We wanted to give a quick update to keep everyone on track with us.

Refunds: We're currently working with a third party to finalize our transition out of Outrun Collectibles which will allow any outstanding orders and refunds to be processed. As stated previously, we expect this process to begin over the next few weeks. Our goal is to get as many people through as quickly as possible, but this will still take time. We want to try and do right by those who supported us over the past year, and once we have a concrete answer as to what the next steps will be, we will be communicating it out to everyone.

We're trying our best to respond to emails as quickly as possible, and will continue to send out updates. Thanks to everyone for their continued patience, and hopefully we can wrap this up in the coming weeks.

I also got this email, last night around 7pm, despite having not received any response to my now three inquiries over the last month regarding my outstanding order.

I've been polite, sympathetic in my wording, and said I was willing to work with them taking in stock inventory in the case none of my pre-orders had arrived.

To this point I've received nothing in response. My third message was earlier in the day yesterday, basically saying I realized they were going through tough times but it was still very disappointing I had not heard anything back at this point.

When I saw the Outrun email come through last night, I thought it was finally a response about my order. Nope.

[neevnav]

I also got this email, last night around 7pm, despite having not received any response to my now three inquiries over the last month regarding my outstanding order.

I've been polite, sympathetic in my wording, and said I was willing to work with them taking in stock inventory in the case none of my pre-orders had arrived.

To this point I've received nothing in response. My third message was earlier in the day yesterday, basically saying I realized they were going through tough times but it was still very disappointing I had not heard anything back at this point.

When I saw the Outrun email come through last night, I thought it was finally a response about my order. Nope.

Were your emails to the Refund email address? I've had several back and fourths with Chris figuring out replacement items so far.

[Skorpulator]

I have a hard time imagining he had THAT many customers... Looks like he's buying time?

[pandaprime]

I have a hard time imagining he had THAT many customers... Looks like he's buying time?

order numbers are only 4-digits so how many unfulfilled ones can there be?

[Hangfest]

Were your emails to the Refund email address? I've had several back and fourths with Chris figuring out replacement items so far.

Yes, everything has been to the refund@ email address.

[Canadiangeek]

I also got this email, last night around 7pm, despite having not received any response to my now three inquiries over the last month regarding my outstanding order.

I've been polite, sympathetic in my wording, and said I was willing to work with them taking in stock inventory in the case none of my pre-orders had arrived.

To this point I've received nothing in response. My third message was earlier in the day yesterday, basically saying I realized they were going through tough times but it was still very disappointing I had not heard anything back at this point.

When I saw the Outrun email come through last night, I thought it was finally a response about my order. Nope.
I also sent 3 emails with no reply... I've been understanding from the beginning but now I'm a mixed of angry and nervous, I have 600$ worth of orders with no comeback from them :( I got a notification that my items were shipped over a week ago but no tracking number and some of the items were pre-orders of toys coming out in 2023 and 2 figures that I already received months ago are being shipped out again...

[delrue]

If the notification was through Shopify that was an error on their end. My partner had the same notification.

[Canadiangeek]

If the notification was through Shopify that was an error on their end. My partner had the same notification.

I got it through the Shop app, don't know if the same thing as Shopify?

[Yonoid]

Dear customers of Outrun Collectibles,
We had hoped to secure a deal that would have allowed us to fulfill remaining orders, exchanges, and refunds that are outstanding. Unfortunately, all offers for someone else acquire the business fell through last week, which has left the company fully insolvent and on the path to bankruptcy. This may be the last chance to explain how we got here, so I’m going to take the opportunity to explain how everything transpired.
Between July and September 2022, 4 major things happened that caused the business to end:
- Several months worth of products that were set to be released in the future all released at once. We went from spending $2000-$4000 a week on inventory to that amount every single day. In July alone we paid out $90,000 in preorder inventory costs, which was more than we had spent in the previous 8 months combined. The regular cadence of the releases were not followed in any way, and we even had products that were due to arrive spring/summer of 2023 come out at that time as well.
- Sales dipped dramatically during this time as well due to recession fears and preorder fatigue, which caused us to drop to about 25% of sales that we had done in previous months. Hasbro’s price raises and changes to their packaging also was a major contributing factor, which we have only started to see the fallout from. We were forced to pay a higher price for most preorders that were already placed, but we had decided to absorb that additional cost rather than cancelling orders.
- We had a massive amount of preorder cancellations happen. Between June-August we had over $20,000 in cancelled preorders. This was money that had to be returned, and worse, we still had to pay for all of those orders from our distributor because we had zero option to cancel them. With most distributors, if you do not pay for several items, they just won’t send you any more items.
- Rising shipping costs. As you’ve seen, most stores had to raise their Free Shipping threshold. I can tell you with absolute certainty that this area is where most stores are losing money consistently. Canada’s shipping rates have always been bad, and we always had to factor them into the cost, but the cost to ship a package almost doubled at this time. Since most orders would be fulfilled at a later date, we couldn’t retroactively charge more for shipping.
I had also rolled my ankle while crossing the street at this time, which caused a major tendon in my foot to displace itself. I’m currently having to be extremely cautious with my foot until the surgery as any excessive activity can cause it to tear, resulting in lifelong mobility issues. This was the deciding factor in closing the store, as there is no way to continue operations during that recovery time.
I know I’m leaving with a lot of people upset and even hateful towards me, and I have to manage and live with that, because I’m unfortunately out of options. I’m sorry I couldn’t have done better. This will be my final sign-off and this email will be closed after this has gone out. Thank you to all who supported us.

[wervenom]

Great got the same email. So what does that mean? Is he saying we are f$cked and get nothing back and he closing the email so he doesn't have to pay anyone back?

[Dark Rage]

Great got the same email. So what does that mean? Is he saying we are f$cked and get nothing back and he closing the email so he doesn't have to pay anyone back?

Yes.

He is screwed for his personal finances for the next 7 years though.

[Dark Rage]

There is pretty much no incentive to pay for a pre-order upfront months in advance anymore, for possibilities like this, especially in this tough environment.

[wervenom]

And the mother father already shut down the email. Bastard.

[wervenom]

There is pretty much no incentive to pay for a pre-order upfront months in advance anymore, for possibilities like this, especially in this tough environment.

Agreed

[bubbacon]

So, personally I'm out $170 for paying in advance on an order for Legacy Blitzwing and Studio Series 86 Sludge.
How convenient. I have zero sympathy for this guy.

[Malechai]

glad he sent this now. visa gave me 90 days from the day i called them about this closing down instead of when i put the preorder in. time to call them back and get my monies

[Dark Rage]

Was anyone able to get equivalent items of their store credit before that deadline? Or was it all a rouse to buy more time?

[Dangard Ace]

Never received any of the later emails. They never replied when asked for equivalent items right at the beginning of this mess.

[Yonoid]

glad he sent this now. visa gave me 90 days from the day i called them about this closing down instead of when i put the preorder in. time to call them back and get my monies

Lucky, Mastercard would not budge on their 120 day window, same with Paypal who's window is 180 days.

Lesson learned about paying up front for preorders, sucks for some great retailers like TSM but after this incident I don't plan to be paying up front for pre-orders.

Congratulations your now a more hated person than NMC.

[Yonoid]

Was anyone able to get equivalent items of their store credit before that deadline? Or was it all a rouse to buy more time?

probably hoping to delay so people miss out on their chargeback timeframe with their credit cards/paypal

[Dark Rage]

For any members who have a legal background, is it worth it to pursue small claims court, with a combined list of people who are owed money?

Really depends on the total amount, gotta be at least $5k in total to be worth it maybe.

[Yonoid]

For any members who have a legal background, is it worth it to pursue small claims court, with a combined list of people who are owed money?

Really depends on the total amount, gotta be at least $5k in total to be worth it maybe.

When I looked into it, the fees to go to small claims is kinda high unless your out thousands, and most likely if he's going bankrupt he probably doesn't have much assets to go after anyways

[Malechai]

Lucky, Mastercard would not budge on their 120 day window, same with Paypal who's window is 180 days.
i'm crossing my fingers but i wont believe it until i get the money. sorry about MC and PP - that sucks

[JonoPrime]

I hate to say it, but a typical legal response is "it depends."

A good question to ask is what is it worth it to you? These things take time and money, which can add to an already unpleasant situation.

That's not to say it isn't worthwhile pursuing. There are a lot of lawyers and paralegals out there who will give free consultations and evaluate what it is you're looking to pursue (I'd recommend getting 3-6 opinions if you were to take this route).

There certainly is a case to be made here. And I think there are some arguments for the Consumer Protection Act.

I'm fairly confident the owner is lurking to gauge the community's response to how things are going. And sometimes fear of legal recourse is enough to spurn an individual to make things right.

That being said, getting blood from a stone is damn near impossible. And from what I've read on here and ActionFigureNews.ca it looks like the owner has solidified things for now to his advantage (ie; using sympathy, time deferrals, and cutting off all contact albeit to one email).

My perspective is that a LOT of customers are going to get screwed in the end and he's just buying his time. Once this goes to creditors the top dog gets paid first (most likely what is owed rent-wise) and the rest trickles down from there. If anything is left that is what we as collectors may see, but I'm not confident.

From a legal perspective and a collector as well who has been and knows others affected by this, I would put out a call to see who has actually been paid back versus those who have not.

My hope, though it is going down by the day, is that things are made right and it's just taking time. But my gut is saying that's not the case, given how things have transpired since September 2nd (the first indicator on his FB page of things taking a downturn).

For anyone else with legal experience, I'd love to hear their take on it. And I'm curious as to which board members here have indeed had their situation resolved, if at all.

** Well fuck me, I didnt see the previous page and yup looks like nothing coming in the way of making things right. ... Fuck that cuntbag

[JonoPrime]

When I looked into it, the fees to go to small claims is kinda high unless your out thousands, and most likely if he's going bankrupt he probably doesn't have much assets to go after anyways

There is always garnishment from their wages. Even in spite of bankruptcy, there will be (or may currently be) an income. If successful in SCC a judge can order restitution in the form of wage garnishment (ie; a percentage per month taken from their paycheck until an order is rectified).

[bondo21]

For any members who have a legal background, is it worth it to pursue small claims court, with a combined list of people who are owed money?

Really depends on the total amount, gotta be at least $5k in total to be worth it maybe.

No lawyer is going take a class action lawsuit against a bankrupt small business seriously. And individual cases would only be considered if the buyer can prove themselves to be a creditor of the business. Not even worth your time unless you had a few thousand dollars in preorders go unfulfilled. And even then it could be a long, costly road.

It sucks to say it, but the best option for most here may be to cut your losses and move on (with the exception of those getting help from their credit card companies).

I never ordered from this business myself, but they struck me as questionable from the start, what with the buggy website at launch and almost non-existent business history. He seems to have rushed into the market and wasn?t prepared for setbacks, both with regards to finances and staffing.

Paying for preorders up front at established retailers like A3U or trustworthy ones like TSM can probably still be considered ?low risk? choices, but it might be worth a second thought before paying for preorders at these lesser known businesses.

[quickkick]

Pretty pissed dude was buying time with his sickness and ankle roll. Gave him benefit of the doubt he would still send my order. Now i am out $200. I am 30 days over my March 2022 paypal preorder payment. This guy totally sucks and failed a lot of collectors in a hard way. Shame on him for not keeping it real and doing dodgy stuff in the shadows.

[Malechai]

Two weeks ago I started a dispute with my credit card company. They informed me the time window to dispute starts from when the item was expected to ship to you. So if you preordered in March and it was expected to arrive in September, then the window for dispute starts in September. I was also told they have a bankruptcy option so even if they go bankrupt it's fine. Everyone should get moving asap if they haven't already by contacting their credit card companies before it's to late.
A quote from someone at actionfigurenews.ca

[big dawg]

Yup fuck this guy. His only flaw was no business plan and no idea what he was doing. Fuck anyone that defended him in this specific thread because “he’s a good dude”. Fuck that and fuck this dude and his sorry excuses.

[big dawg]

Unfortunately Chris had to take some more time off from the physical and online store for this week at least. He's not fully recovered yet.

https://www.facebook.com/102013325547363/posts/pfbid02cA5JvGbmC1QwCCtMx9R9M9k2wbPaeodwiDCRbQ3LvdA 25hdTs8uPumMDKVe3YM6al/

Chris is nowhere near NMC's level of disrespectful customer service (insults and belittling clients, constantly finding bureaucratic ways to postpone/solve the issues with always submitting "tickets")

For context this is the bullshit defending I was speaking of.

Please note the same person defending him in July was asking how do we raise a class action suit in previous page.

[RNSrobot]

There is pretty much no incentive to pay for a pre-order upfront months in advance anymore, for possibilities like this, especially in this tough environment.

agree. GameStop, Pulse, WalMart all allow me to pre-order without paying. A3U does it as well. I definitelya ppreciate how much harder it is for small etailers, but I simply won't preorder if I have to pay up front.

[RansakWORK]

For any members who have a legal background, is it worth it to pursue small claims court, with a combined list of people who are owed money?

Really depends on the total amount, gotta be at least $5k in total to be worth it maybe.

If he's filing for bankruptcy he will be protected from lawsuits. You can make a claim toward the bankruptcy and wait in line for some money back but its not a guarantee.

I imagine this is a mismanagement of funds. Taking preorders up front means you have the cash to pay the distributors but it appears he may of been paying himself first (hey people need to live) but that can be a slippery slope.

[quickkick]

Yup fuck this guy. His only flaw was no business plan and no idea what he was doing. Fuck anyone that defended him in this specific thread because “he’s a good dude”. Fuck that and fuck this dude and his sorry excuses.
Agreed fuck this guy. Worked hard for my money and dude swindle us for pay first preorders. Amazon, gamestop and walmart gets my preorders now. No more taking chances on small businesses

[Dark Rage]

If he's filing for bankruptcy he will be protected from lawsuits. You can make a claim toward the bankruptcy and wait in line for some money back but its not a guarantee.

I imagine this is a mismanagement of funds. Taking preorders up front means you have the cash to pay the distributors but it appears he may of been paying himself first (hey people need to live) but that can be a slippery slope.

-if- he files for bankruptcy.

[wervenom]

Well not sure it will do any good but filed a claim with PP since my latest PO was within the 180 day time frame but wouldn't hear about it until the 29th and not holding out much hope since PP f@cked me over on a claim with the Comicorner for roughly same amount. Regardless of how good TSM has been said to be, no more prepaid PO's for me

[predahank]

Yup fuck this guy. His only flaw was no business plan and no idea what he was doing. Fuck anyone that defended him in this specific thread because ?he?s a good dude?. Fuck that and fuck this dude and his sorry excuses.

Yeah this.

An email full of excuses and not my faults

what a POS.

if you know him, pass the message along

[Autobotz24]

This guy obviously has stick and isn't sending us out our orders. Ordered almost $300 worth of stuff from him and it was all released months ago. To hell with him I say

[wervenom]

Just realized I had another PO so had to file second claim. This is such BS. I should have filed back when he first start having his "issues"

[wervenom]

-if- he files for bankruptcy.

What would make you think he wouldn't? Just curious

[JonoPrime]

Congratulations Mr. Hachey you are now a bigger dick than the owner at NMC Toys.

I'm guessing he'll be giving up going to any future cons as I'm sure there would be a lot of members there who would have words with him if he did, lol.

And as others have said, as much as there are other local companies with better reps, this really does leave for a bad experience with pre-ordering and will make me rethink how and where I order from to avoid situations like this.

[quickkick]

This guy obviously has stick and isn't sending us out our orders. Ordered almost $300 worth of stuff from him and it was all released months ago. To hell with him I say
Yeah POS could have sent 90% of my order 2 months ago he chose not to

[delrue]

We all should tell him ourselves. I got his email from mybpaypal order unless he also closed down this email as well.

No. Do not harras a person over fucking toys.

[RansakWORK]

Paying up front for a preorder over a year away just seems crazy to me. Not sure why people do it and expect reliable results. This applies to video games too. Do not buy pre-release, alpha or beta games hoping they will eventually come out and be good. Look what happened to cyberpunk. Minimum Viable Product (MVP) has been a buzz word in these industries for over a decade.

Also dont recommend harrassing him, because it is harassment. Business fail all the time, just a nature of business. Making solid choices where you spend your money is the individuals responsibility.

[quickkick]

No. Do not harras a person over fucking toys.
Its money and principle. Toys is hobby secondary. Just venting doubt anybody will really contact him.

[delrue]

Its money and principle. Toys is hobby secondary. Just venting doubt anybody will really contact him.

People absolutely will. Have you been on the internet before?

[quickkick]

People absolutely will. Have you been on the internet before?
No its actually my first time. Regardless if you ordered off him via paypal his personal email is the info on purchase. Anybody that has ordered with him will have the same info. Hells probably wouldnt be too hard to find him on social media as well.

[Canadiangeek]

No its actually my first time. Regardless if you ordered off him via paypal his personal email is the info on purchase. Anybody that has ordered with him will have the same info. Hells probably wouldnt be too hard to find him on social media as well.

He disappeared from everywhere

[neevnav]

Did you get this email in out of the blue, or was it in response to an email you sent?

[Digibasherx]

Damn, I gave him the benefit of the doubt as well. I thought he would eventually send the other half of my order from the summer sale (about $80 outstanding). He gave a lot of explaining about how he's back logged.

That's pretty terrible, should've filed a claim when I first heard he was closing.

[quickkick]

He disappeared from everywhere
Gives a new meaning to his company name Outrun collectibles lol collected money on preorders spent it and now hes on the run

[RNSrobot]

cunnnnnnnnnnnnnnnnnnnnt

[quickkick]

Damn, I gave him the benefit of the doubt as well. I thought he would eventually send the other half of my order from the summer sale (about $80 outstanding). He gave a lot of explaining about how he's back logged.

That's pretty terrible, should've filed a claim when I first heard he was closing.
Everybody gave him that and he just sat on his hands and did jack crack corn. Even when shit hit the fan his website was taking suppose orders. Imagine the poor suckas thinking theyre getting a 20% deal on an item and aint getting nothing on return sucks balls

[Canadiangeek]

I lost 575$ from this fucker. I hope his health gets worst.

[Fermix]

I lost 575$ from this fucker. I hope his health gets worst.

Close to $800 here. I had many orders fulfilled when the business first launched so I dove right in.

[Digibasherx]

Interesting thing about his email, stating that shipping is the biggest money lost for the business, but doesn't offer people to pick up their in-stock orders in Toronto. Also, he stated that a lot of pre-orders suddenly became available way ahead of schedule, I don't really see how that would be an issues since the people who had order those could now receive the items.

I don't think he sat on his hands, I think he laid the groundwork to cover himself, and probably will resell everyone on Amazon and Walmart.

[quickkick]

I asked him if i can pick up my items that was in store he didnt respond and that was back in early june. Dude was checked out back then lol wonder how hisbwife is handling shit probably left his candy ass

[Canadiangeek]

I asked him if i can pick up my items that was in store he didnt respond and that was back in early june. Dude was checked out back then lol wonder how hisbwife is handling shit probably left his candy ass

I hope she did!! He tried to save his business and his gamble fucked us over, at this point it's probably some kind of crime, negligence maybe? I dunno.

[Canadiangeek]

Close to $800 here. I had many orders fulfilled when the business first launched so I dove right in.

Same.

[quickkick]

His downfall was opening a brick and mortar store. He under took extra expenses where he didnt have the business acumen to handle. He should have stayed in his lane and be an online store.

[MikeWade23]

Man… you give someone the benefit of the doubt and this is how they repay you… Learned my lesson, never gonna pay upfront for pre-orders with a small business again. All the excuses in that e-mail, they don’t justify anything and the nerve to just state that he will be shutting his email down. Disgusting, sorry to all those who were affected.

[cookiecow]

Asked for a refund and then he said he's getting a shipment containing my pre-order and that it'd be shipped to me soon. "Great!" I thought. No updates or response after that. Now this.

[Canadiangeek]

Asked for a refund and then he said he's getting a shipment containing my pre-order and that it'd be shipped to me soon. "Great!" I thought. No updates or response after that. Now this.

I'm pretty sure there's something illegal in his actions, we should all get on charging him with something.

[Squirtl]

So, he asked people to buy more and use store credit knowing he would run and close up shop. Interesting. He also closed the website and his Linkedin.

https://ca.linkedin.com/in/christopherhachey?original_referer=https%3A%2F%2Fw ww.google.ca%2F

https://lh3.googleusercontent.com/p/AF1QipMR6IxKaG-3N426wi8x376x71Jx3-PZJ_7qM4Nl=s1448-w824-h1448

I wonder how Amir and other Canadian shop owners feel about this since he definitely put a bad taste in people's mouths. I hope you all can chargeback your cards.

I don't hate the guy, he just needs to be upfront and honest from the get-go. To anyone saying he should get worse from his injury is just acting childish. But yes, running away from your problems isn't helping.

[Canadiangeek]

So, he asked people to buy more and use store credit knowing he would run and close up shop. Interesting. He also closed the website and his Linkedin.

https://ca.linkedin.com/in/christopherhachey?original_referer=https%3A%2F%2Fw ww.google.ca%2F

https://lh3.googleusercontent.com/p/AF1QipMR6IxKaG-3N426wi8x376x71Jx3-PZJ_7qM4Nl=s1448-w824-h1448

I wonder how Amir and other Canadian shop owners feel about this since he definitely put a bad taste in people's mouths. I hope you all can chargeback your cards.

I don't hate the guy, he just needs to be upfront and honest from the get-go. To anyone saying he should get worse from his injury is just acting childish. But yes, running away from your problems isn't helping.

I lost lots of money because of him and even though I know other independent retailers out there aren't all like him, I won't be paying pre-orders upfront ever again.

[evenstaves]

So I never "fell victim" to this, mainly because I was already too picky about:
-> (thing I want isn't on sale)
-> (thing I want is on sale, but it's not a huge enough discount to consider, and I still got to pay for shipping, etc etc)

Plus the whole NMC phenomena had me spooked about advance paying for pre-orders, to the point where I never pre-ordered even from TSM & Pulse (only ever order items that were/are confirmed to be instock)

Basically (to my wife) "I don't want to be out money, waiting for months for something to come in"
Haslab being the exception, on the basis "its the only way to get these, and likely the cheapest since aftermarket will be bananas"

zero-down pre's are the way to go, GameStop is good for this - even though I wish they had better sales like Target, Amazon, etc - 10% is great on big-ticket items, but for smaller fry, it's a pittance

ANYWAYS I remember making an Outrun account and everything, but I never moved on it - lucky lucky

Hope everyone sees their desired resolution, this a terrible outcome for sure

[quickkick]

Yessir a lot of ppl lost their hard earned money because of him. I work a second job psrt time to cover my hobby expenses and this chump crumbles in adversity when the going gets hot. The time he put in emails/fb/ig post on poor him he could have shipped what he can to his customers. Hes is unprofessional childish wannabe entrepreneur with multiple shortcomings. I recall an ig post story about somebody msging him good riddance and he screenshot it saying stay classy. Lol bruh dont even go there with that energy. Shame on him for his rolodex of excuses.

[Fermix]

I do have an update to share. I have a Visa card with RBC and was able to open a dispute regarding items I pre-ordered in February and March. The item in February was expected by October 2022, so that was a slam dunk. The items in March were expected by December 2022, so I needed to provide the e-mail from Outrun on October 11th 2022 that clearly states they would not be fulfilling any remaining orders.

So, to anyone in similar circumstances to me, you might be in good shape to open a dispute.

[RNSrobot]

So I never "fell victim" to this, mainly because I was already too picky about:
-> (thing I want isn't on sale)
-> (thing I want is on sale, but it's not a huge enough discount to consider, and I still got to pay for shipping, etc etc)

Plus the whole NMC phenomena had me spooked about advance paying for pre-orders, to the point where I never pre-ordered even from TSM & Pulse (only ever order items that were/are confirmed to be instock)

Basically (to my wife) "I don't want to be out money, waiting for months for something to come in"
Haslab being the exception, on the basis "its the only way to get these, and likely the cheapest since aftermarket will be bananas"

zero-down pre's are the way to go, GameStop is good for this - even though I wish they had better sales like Target, Amazon, etc - 10% is great on big-ticket items, but for smaller fry, it's a pittance

ANYWAYS I remember making an Outrun account and everything, but I never moved on it - lucky lucky

Hope everyone sees their desired resolution, this a terrible outcome for sure

Pulse doesn't take your money on preorders until the item ships.