Hasbro Pulse Transformers Sightings

[ssjgoku22]

Don't know if we're using this as a discussion forum too like our other forums, but I'm currently having some issues with Hasbro Pulse's customer service. Just recieved a figure from HP and the figures packaging is crushed and torn. I emailed them using their email address and have not received a response in over 10 days. I sent another email, so we'll see what happens from their. You'd think for such a large company they'd at least be able to get back to you in a reasonable amount of time.

[Echotransformer]

^^ I had a question about one of my orders, never heard back after several days (I don't think it was as long as 10 days, but definitely over 1 week and WELL over the 24-48 hours that is reasonable)...

I ended up cancelling. Hope they up their game...very uncool.

[evenstaves]

Hopefully it's not getting bad - I've interacted w Pulse customer service twice, and the outcomes have been great/OK both times

Which is to say, it's never been "bad"

[Banshee]

I wrote to them exactly two weeks ago today about an order received that had crushed packaging, and no response yet. Pretty crummy.

Update: I just got a response, and I’m getting a replacement figure.

[ssjgoku22]

Originally Posted by Echotransformer

^^ I had a question about one of my orders, never heard back after several days (I don't think it was as long as 10 days, but definitely over 1 week and WELL over the 24-48 hours that is reasonable)...

I ended up cancelling. Hope they up their game...very uncool.

Originally Posted by evenstaves

Hopefully it's not getting bad - I've interacted w Pulse customer service twice, and the outcomes have been great/OK both times

Which is to say, it's never been "bad"

Originally Posted by Banshee

I wrote to them exactly two weeks ago today about an order received that had crushed packaging, and no response yet. Pretty crummy.

Update: I just got a response, and I?m getting a replacement figure.

Alright, good to hear guys, thanks. Hopefully I'll get a response soon then.

[MilanX3]

Was the items inside the parcel box crushed, or the entire parcel box itself as well?

I see you received help, but after 10 days not a good look on them. I try the live chat during business hours as its direct contact usually..but never had serious issues tbh.

[ssjgoku22]

Originally Posted by MilanX3

Was the items inside the parcel box crushed, or the entire parcel box itself as well?

I see you received help, but after 10 days not a good look on them. I try the live chat during business hours as its direct contact usually..but never had serious issues tbh.

There were actually 2 items in the package, one arrived fine, the other was crushed. They put absolutely no protection in the box to prevent damage, they just threw the figures in a cardboard box (even Amazon throws in an air packet to protect the item). For $30 USD shipping plus import fees, that's some terrible protection they're including.

I have the Haslab Victory Saber on order from them, so I hope they don't deliver it like this...

I'll try the live chat if I don't get a response soon.

[one2]

Originally Posted by Banshee

I wrote to them exactly two weeks ago today about an order received that had crushed packaging, and no response yet. Pretty crummy.

Update: I just got a response, and I?m getting a replacement figure.

all my customer service interactions with Pulse have sucked. the two times i got damaged figures, i got "replacement" figures of no relationship to what i bought. the 2nd time, i got a misassembled vehicon from the breakdown/vehicon 2-pack (2 right leg pieces). They asked for pictures of the toy, the bar code on the box, and took weeks to reply. after a few months and while they still had stock and i specifically asked them NOT to send me a random figure several times, I STILL got a random figure (SS BB Thrust) as compensation.

i've heard the same from other people who had problems with their toys from Pulse. hopefully you have better luck.

[evenstaves]

Originally Posted by evenstaves

wife ordered me the HeroisBorn 2-pack, SG Soundwave & SG Flamewar

Just got an email re: "only" SG Flamewar has shipped out - guess they're gonna piecemeal this order

Oh well, least I can finally check out this mold

[delrue]

It's one of the nice things with preordering from Pulse. The shipping might be expensive but they'll do multiple shipments as the items come in.