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Old 03-22-2024, 04:08 AM   #1
MilanX3
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Amazon.COM Lost in Shipping....What are their Remedies?

Good Day,

I thought id put this up as its own thread so people can find it easier later on if they find themselves in a similar situation.

So Amazon.com charged me for an item and said it shipped, but it hasnt moved anywhere it seems since March 1st. Its coming to the date where I need to ask them to compensate the likely missing items.

Has this happened to anyone else using .COM? They were very secretive on what resolutions would be available after the due date, and I dont want to lose money on a refund via the exchange rate back to CAD$ if it can be avoided.

Do they only offer a refund, or do they also offer resending the missing items if in stock? Is store credit possible?

Thanks for any advice, I rarely use any Amazon as there are way too many issues like these, I thought .COM might be better but 40% of my recent orders had issues with them too.

Cheers...
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Old 03-22-2024, 07:45 AM   #2
NightshadeX
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Re: Amazon.COM Lost in Shipping....What are their Remedies?

My only experience with this was for one of those shortpacked pre-orders (ER Ironhide and Prowl I think). It took a long time and phone calls with a human, but they finally confirmed/admitted the item never actually shipped - that status update was just a printing of the label and it was never boxed.

Anyway, since they had no other stock, they cancelled and refunded.

If they had stock, I assume they would resend it. I would recommend you call them and talk to them to see what's going on - sounds like the fake "shipment" that's not really shipped, to me - and try to get it re-sent or get store credit if you prefer those options over a refund.
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Old 03-22-2024, 12:02 PM   #3
ssjgoku22
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Re: Amazon.COM Lost in Shipping....What are their Remedies?

Quote:
Originally Posted by MilanX3 View Post
Good Day,

I thought id put this up as its own thread so people can find it easier later on if they find themselves in a similar situation.

So Amazon.com charged me for an item and said it shipped, but it hasnt moved anywhere it seems since March 1st. Its coming to the date where I need to ask them to compensate the likely missing items.

Has this happened to anyone else using .COM? They were very secretive on what resolutions would be available after the due date, and I dont want to lose money on a refund via the exchange rate back to CAD$ if it can be avoided.

Do they only offer a refund, or do they also offer resending the missing items if in stock? Is store credit possible?

Thanks for any advice, I rarely use any Amazon as there are way too many issues like these, I thought .COM might be better but 40% of my recent orders had issues with them too.

Cheers...
Call them.
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Old 03-22-2024, 02:56 PM   #4
MilanX3
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Re: Amazon.COM Lost in Shipping....What are their Remedies?

I already spoke with them before posting this thread, they were very unhelpful in their responses, as they offer no information on the lost item or remedies, that is the issue. They refuse to give any information on the problem or resolution. If anyone had such an experience, did they offer to replace the lost items when in stock and sold by Amazon.com, or only offer refunds as the sole remedy after the shipping due date? Thanks for your help.

Last edited by MilanX3; 03-22-2024 at 03:01 PM.
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Old 03-22-2024, 03:42 PM   #5
NightshadeX
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Re: Amazon.COM Lost in Shipping....What are their Remedies?

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Originally Posted by MilanX3 View Post
I already spoke with them before posting this thread, they were very unhelpful in their responses, as they offer no information on the lost item or remedies, that is the issue. They refuse to give any information on the problem or resolution. If anyone had such an experience, did they offer to replace the lost items when in stock and sold by Amazon.com, or only offer refunds as the sole remedy after the shipping due date? Thanks for your help.
Keep calling and talk to other people. Their service quality has dipped considerably over the years and it took a few calls before I finally got a straight answer about the package never actually shipping and got my money back.

It may take awhile before you get someone who will put in effort or transfer you to someone who can help (I've had to ask for that before).

Worst case, tell them you'll call your credit card company yourself if you don't get action? I've never tried that, but maybe that might help?
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Old 03-23-2024, 02:58 AM   #6
MilanX3
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Re: Amazon.COM Lost in Shipping....What are their Remedies?

Just to update on how these issues worked for me now in March of 2024.

Using the chat window, even when speaking with their Supervisors yielded no information or responses to resolve anything. They offered no info or even would speak about Remedies under Amazon's policy before the due date of the shipment, one that was extended twice after the items were shipped and charged.

After that date, they kept pushing that I fill out a form via email to register it as an incident, but he did not seem to allow for replacement of items lost in the post nor give a reason for it, even though your own account page suggests its an option and its part of their policy. He suggested that the in stock items were not in stock after I asked for the reason, best to find someone else who is a more helpful supervisor at this point.

The best information he gave was the 24/7 number to call Amazon.com's reps in the US - 1-866-216-1072....to which I called (at 2am as I work nights) in an attempt to get additional immediate help. After trouble even certifying my account info, I was passed to a Supervisor named Aliza of their Delivery and Returns Specialist team in Manila who did help produce a new Order number without charges so my items could be Replaced. The general customer service number she gave was different, and might be more helpful: 1-888-280-4331.

Indeed it took speaking to 7 different people to find the right one, over an issue that is not that complicated as our friend Nightshade suggested. I am hoping my items will simply be delivered without issue at this point. If anything changes I will update, but I hope this thread helps for those having lost parcel items from Amazon.com in the near future.

Regarding Visa and other Chargebacks, the thread on one online shop from downtown Toronto that took money from many collectors is a horrorshow on how credit card companies have limited their buyer protection. I have done many chargebacks, but more recently they are so restrictive in helping that they almost dont help at all. Basically you have a month to make a claim of items not received or items not described, and they are very strict. As one Visa Mgr told me, they are overwhelmed, and that PreOrdering makes it alot harder to win a claim. Their policy is usually one month after the item is sent with a postal tracking number, but they might not help if the purchase was already months old. This is bad for good faith buyers and good faith sellers unfortuntately. Again, you need to find the right person in the Visa Resolutions Department and push the date the item was to be sent, or sent, to win a claim.

Cheers and thanks to all...

Last edited by MilanX3; 03-23-2024 at 03:01 AM.
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