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Old 07-14-2021, 02:49 PM   #2111
alphatrion5
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Re: ToysRUs.ca Transformers Sightings and discussion

Quote:
Originally Posted by Digibasherx View Post
pretty sure they'll tell you they can't issue coupons but will give you a 10% discount in the next 30 days or something.
That would be useless. I have a bunch of those for all the other items they canceled on me
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Old 07-14-2021, 02:51 PM   #2112
bqpetn
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Re: ToysRUs.ca Transformers Sightings and discussion

did your toys r us preorder Generations Selects Voyager WFC-GS24 Ramjet canceled?
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Old 07-14-2021, 03:02 PM   #2113
alphatrion5
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Re: ToysRUs.ca Transformers Sightings and discussion

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did your toys r us preorder Generations Selects Voyager WFC-GS24 Ramjet canceled?
Never ordered that.
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Old 07-14-2021, 05:18 PM   #2114
The7thParallel
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Re: ToysRUs.ca Transformers Sightings and discussion

Just got the Rodimus cancellation.
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Old 07-14-2021, 05:19 PM   #2115
theoneyouknowleast
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Re: ToysRUs.ca Transformers Sightings and discussion

Just got this email from Toys R US .... ugh ... at least looks like they will honor the price when it arrives.

Quote:
Thank you for ordering from Toys“R”Us Canada. We’re reaching out to you in regard to your pre sale Order # xxxx for the Transformers Generations War for Cybertron: Kingdom Commander WFC-K29 Rodimus Prime. Due to a system error outside of our control, we regret to inform you that you will be receiving a cancelation email within the next 48 hours. The good news is that we are still able to honour the terms of this presell if you are interested. Once the product arrives at our Stores, we will be in touch to offer you an opportunity to re-purchase. Please note that due to a manufacturer delay, your item will not be arriving until late August. We will be in touch with you at that time.

If you prefer to keep this order cancelled, please let us know by replying to this email and we will remove you from our list.

We sincerely apologize for this inconvenience. If you have any further questions, please reply to this email.
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Old 07-14-2021, 05:21 PM   #2116
Mumps
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Re: ToysRUs.ca Transformers Sightings and discussion

Did any of you actually read the email?

They are going to honour your preorder once they get the product in August! READ THE EMAIL!
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Old 07-14-2021, 05:25 PM   #2117
alphatrion5
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Re: ToysRUs.ca Transformers Sightings and discussion

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Originally Posted by theoneyouknowleast View Post
Just got this email from Toys R US .... ugh ... at least looks like they will honor the price when it arrives.
Same
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Old 07-14-2021, 05:29 PM   #2118
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Re: ToysRUs.ca Transformers Sightings and discussion

They will honor the price but will the store get enough stock.. and will they remember to actually call you?

They should just leave the order in the system and fulfill it when stock arrives even if its late.
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Old 07-14-2021, 05:51 PM   #2119
Banshee
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Re: ToysRUs.ca Transformers Sightings and discussion

Got the email as well. If I ever see it in-store, I'll jist show them the email and my order details. Not sure they'll actually get in touch.
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Old 07-14-2021, 05:54 PM   #2120
predahank
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Re: ToysRUs.ca Transformers Sightings and discussion

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Originally Posted by Yonoid View Post
They will honor the price but will the store get enough stock.. and will they remember to actually call you?

They should just leave the order in the system and fulfill it when stock arrives even if its late.
yes, this

why go through the trouble of cancelling, then tell me in a follow up email that they will honour the order. Just send a “this item is delayed, goodbye” msg
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