Quote:
Originally Posted by Metrotitan
If anything HE thinks he's entitled... to your money. Up front. Without actually sending you anything. He was more worried about taking his "fees" than actually providing me with any of the product I had paid for IN FULL over 7 months ago.
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He probably believes we're all acting entitled, but he's confusing "entitled" with "expecting the business to meet the minimum standards of decent customer service."
It's our fault we're not fine with waiting infinity+1 months for orders to arrive
It's our fault we don't understand that he has no time to respond to customer service e-mails for weeks but sure can find the time to pounce on a bad google review or harass someone with a 5,000 word essay when he receives a CC chargeback filing
It's our fault we keep going to outside avenues like BBB or Google reviews or credit card companies instead of letting him string things along and do whatever he wants.
It's our fault we react badly to seeing him jack the price up on rare/hard-to-find stuff in response to fan demand.
Why can't we understand that he just wants to run a business where he takes your money up front and gives you what you want maybe if he gets around to it if he remembers to bring the stock in or even place the order for it in the first place?
We're so selfish for thinking we should get what we paid for within a sensible window of time.
Quote:
Originally Posted by noodle
Transformers collector here coming out of a hiatus. I preordered a few items from NMC Toys prior to seeing this thread. After reading pages upon pages of poor reviews among fellow collectors I decided to cancel my order before my CC dispute window closed.
I received a very vocal email from the store yesterday asking why it was brought to my CC's attention. It's not surprising at all at this point, that after almost two months of no correspondence on the store's end I get a reply almost immediately.
With that being said, do I follow up with his inquiry or do I let my Credit Card handle the dispute?
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You're probably better off not responding to him. Nothing good will happen if he's already got his back up. All he'll do is offer you crap like store credit or just whinge at you more for being "terrible".
Quote:
Originally Posted by Yonoid
Respond back saying the person who manages your emails is not available right now.
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Wait a few weeks first, then respond.