I've seen some real ugliness and such in the stores when I've been shopping, a lot of it around the Wii availability.
Walmart: Saw 2 guys chewing out the cashier in electronics:
Angry guys: "another employee told us you had Wiis!"
Cashier" "I'm sorry sir, but we don't. We are completely out of stock and have been all week."
Angry guys: "Are you telling me the other employee lied?!"
Cashier: "No, I'm not sure why he would have said that. Do you know the employee's name?"
Angry Guys: "So is he the liar or are you?!?!"
I don't get why people take frustrations out on cahsiers when it is so clearly not their fault. I've never worked retail, but I've always felt it my responsibility to treat retail employees extra nicely since they seem to get walked all over by so many other people...