Quote:
Originally Posted by Robbler
Still haven't heard from this guy about cancelling my order. Wondering if I should just open a dispute with paypal or give it another week.
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When did you contact him?
I first tried to get updates via the support system. Not getting replies apart from "we don't know", I contacted him via FB Messenger.
He told me:
- FB messenger is not the proper channel (fair)
- NOT to use the support system (what's the point of having a ticket system then??)
- to send an email to
support@nmctoys.ca (let's try)
So I closed the ticket commenting that I would get in touch by email (they acknowledged the ticket being closed).
Then I sent the email asking to cancel the order ("Please kindly confirm the reception and subsequent process of my cancellation and refund requests."). I had added a tracker to the email, so I know "someone" read it the day after, but received no reply in a week. A week after I sent a follow up (same thread, as per his request) advising that I would be forced to contact my CC if I didn't receive any updates (a "We are working/evaluating your request" would have sufficed). No reply, so 2 days after I started the dispute. I received "Your request has been received and is being reviewed" the subsequent day and, when he realized I actually did start the dispute, the angry emails started pouring in.