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10-02-2013, 08:31 PM
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#1
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Fansproject Quad U Issue
I am terribly unlucky it seems. For the first time, I ordered a Transform...er... transforming toy online. I decided to bite the bullet on Fansproject Quad U. Well I just got it today and discovered that his visor was already cracked and just barely hanging on, in sealed package. I'm a bit frustrated at the moment. I ordered it from Automaton Toys and while I was thrilled with how quickly it arrived, I deflated really quickly upon seeing it. What should I do, contact Automaton? Their FAQ says they won't take back products that are opened, Or should I try my hand at getting a replacement part from Fansproject?
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10-02-2013, 09:33 PM
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#3
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Re: Fansproject Quad U Issue
Mario will help, I'm sure of it.
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10-02-2013, 10:19 PM
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#4
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Re: Fansproject Quad U Issue
I'm pretty sure that the unopened policy refers to products that the customer just wants to return because they don't want them anymore, and damaged items are a different case entirely.
I've had Automaton help me out with a product that I got that was damaged right out of the box before. They were very awesome about it and helped me out a lot. Give it a shot!
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10-02-2013, 11:04 PM
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#5
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Re: Fansproject Quad U Issue
Well, okay then. I already sent an email, I guess I just have to wait now. But still, thanks everyone!
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