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Originally Posted by RansakWORK
Honestly sounds like some of these online retailers are struggling to adapt and change to the new world we live in and this is not specific to A3U at all. Again the fact they want to communicate is a huge boon in their favor but....
As soon as the floods happened I know a lot of small business's in BC that were forced to ship through Purolator and UPS because they fly ground shipments to the cities and hubs they need to go... Floods on a highway are not going to effect this. Purolator and UPS service was interrupted for a total of 2-3 days when it happened. Its really easy to keep shoving packages down a pipe you know does not work without finding another solution.
I also see a lot of these online retailers have dogshit systems when it comes to recording inventory and getting orders out. A lot of them are not big enough to afford software to streamline this.. but to give you an idea... In the power transmission business we get 40 boxes and ~2 skids a day and they get received and 50-60 orders go out before 2 o clock daily by ONE person using every courier that exists in Canada. I dont know how many orders a basic online retailer puts out in a day but perhaps the person doing it is not being effective at it? Easy to label an inefficiency as a "challenge".
Anyway my point is.... a lot of business's are thriving in the current climate while a bunch of other business are just giving excuses. You will find companies that already have your money are "struggling" and have lots of "challenges" while others that take payment or invoice after delivery of goods are operating just fine. Just because a business used to run smoothly does not mean they still will when adversity hits their door.
Sorry just an objective look at the situation. I dont have any skin in this game.
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To clarify on your last point, A3U gives you the option of paying when the item is ready to ship instead of upfront like most of the other online guys.
Otherwise I get your points, but I am a customer and I haven't ever had a problem with A3U. Every order has been fine for me. So I am a supporter which some will probably see as not a very objective opinion.
