Quote:
Originally Posted by Zenith27
I preorder a lot of stuff from them. My local store shut down back in March, reopened then closed forever before the holidays so I can give you an idea how the preorders worked in my cases.
When a preorder is done at the STORE, the preorder is tied to the STORE. When my local store closed, they had to manually print all the preorders, take the slips to another store, and manually enter them in as NEW preorders. This meant that anything no longer available for preorder (either sold out or too close to release) couldn't be entered in the system. I lost my Shattered Glass Prime, Maverick, Gigawatt, Sunstreaker, and Trailbreaker preorders that way. They were great and contacted the warehouse to request those items to fill my preorders and they did get me a Gigawatt and Maverick shipped for me but they did that outside the normal computer system.
Also in March, I had tried to transfer a couple store game preorders to the website thinking they were all one system and easy to swap over (at this time they had not posted any COVID pickup policies or anything). WRONG! I was told I would have to either trust the store would eventually reopen or re-order online and cancel my preorder at the store once it reopened. This is what I ended up doing, though I will say, the store DID receive my preorders a couple weeks after reopening. They had not been receiving any stock while closed but it seems the warehouse HAD been setting shipments up and holding them rather than just selling everything off through the website.
Neither is exactly your situation but maybe this info is of value to someone.
One other thing, my store was closed to the public but the manager was still there most days. Maybe you could call the store? Someone might answer and give you better info than the web chat people.
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Thanks for the info! I rarely order from EBgames in terms of action figures, so wasn't certain about their policies etc. Nevertheless how good their customer service is. I will wait for CS to email me back, and hold on for the time being. Will also keep my eyes posted at WM when I go, just for a backup.
