Just got my first (of presumably many) angry emails from this guy. He casually leaves out the fact that I’ve been asking him to ship the instock items ordered in September since November. And nowhere in his email does he mention any of the emails and support tickets I’ve sent since March asking for follow up, including my last attempt at correspondence saying I’ll be escalating the matter if he doesn’t reply.
Dude is a chump. I don’t feel bad about this at all.
Quote:
Incredible. You order a number of in-stock items alongside pre-order items. The in-stock items are put on hold for you. We are in the process of preparing some new arrivals. And instead of communicating with us and allowing us the opportunity to get back to you while overwhelmed and understaffed due to the pandemic you file a chargeback?!
If you think I'm going to ship you the bebop and leonardo that arrived and are impossible to find anywhere now let alone the thundercats replacement pieces that arrived alongside them after you just cost us a 20$ chargeback fee, screwed us on the payment processing fee, circumvented our support queue, and left us hanging on the in-stock items? I've got some bad news for you.
Your information has been recorded and your account banned until you close this chargeback and reimburse us for the lost funds. Only at that point will I consider fulfilling these items and issuing the replacement pieces.
The way people like you so callously treat retailers, especially during a time like this, is absolutely disgusting. I'm over here literally down to 1 person working at the physical location and a part timer working remotely to help with customer support and you're filing chargebacks for items that have arrived? Unreal.
Regards,
Sales
Northmen Collectibles
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Edit: i legitimately just had a shower thought: how does he know what items I was writing about (Bebop/Leonardo/replacement parts) if there was no attempt by me to contact him before escalating with my credit card?
