Quote:
Originally Posted by prime
Can you post the email? I'm curious how bad it was.
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Dear X,
Thank you for ordering from Toys R Us. We’re reaching out to you in regard to your pre sale order XX00 for the "PRE-ORDER.
Due to an error out of our control some orders have been cancelled and others have been delayed. The good news is that if you did make a pre sale order, we have the inventory for you. If you received a cancelled order on June 15th, we will be in touch with you before June 26th with a solution. If your order was delayed, the expected shipping date is 2021 - Transformers Generations War for Cybertron: Kingdom Titan WFC-K30 Autobot Ark". You will receive a shipping confirmation at that time.
If you prefer to order a different product or cancel this order, please let us know by replying to this email and we will assist with the cancelation.
We sincerely apologize for this inconvenience. If you have any further questions, please reply to this email.
Sincerely,
Customer Service Team
ToysRUs.ca / BabiesRUs.ca
