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Re: Amazon.COM Lost in Shipping....What are their Remedies?
Just to update on how these issues worked for me now in March of 2024.
Using the chat window, even when speaking with their Supervisors yielded no information or responses to resolve anything. They offered no info or even would speak about Remedies under Amazon's policy before the due date of the shipment, one that was extended twice after the items were shipped and charged.
After that date, they kept pushing that I fill out a form via email to register it as an incident, but he did not seem to allow for replacement of items lost in the post nor give a reason for it, even though your own account page suggests its an option and its part of their policy. He suggested that the in stock items were not in stock after I asked for the reason, best to find someone else who is a more helpful supervisor at this point.
The best information he gave was the 24/7 number to call Amazon.com's reps in the US - 1-866-216-1072....to which I called (at 2am as I work nights) in an attempt to get additional immediate help. After trouble even certifying my account info, I was passed to a Supervisor named Aliza of their Delivery and Returns Specialist team in Manila who did help produce a new Order number without charges so my items could be Replaced. The general customer service number she gave was different, and might be more helpful: 1-888-280-4331.
Indeed it took speaking to 7 different people to find the right one, over an issue that is not that complicated as our friend Nightshade suggested. I am hoping my items will simply be delivered without issue at this point. If anything changes I will update, but I hope this thread helps for those having lost parcel items from Amazon.com in the near future.
Regarding Visa and other Chargebacks, the thread on one online shop from downtown Toronto that took money from many collectors is a horrorshow on how credit card companies have limited their buyer protection. I have done many chargebacks, but more recently they are so restrictive in helping that they almost dont help at all. Basically you have a month to make a claim of items not received or items not described, and they are very strict. As one Visa Mgr told me, they are overwhelmed, and that PreOrdering makes it alot harder to win a claim. Their policy is usually one month after the item is sent with a postal tracking number, but they might not help if the purchase was already months old. This is bad for good faith buyers and good faith sellers unfortuntately. Again, you need to find the right person in the Visa Resolutions Department and push the date the item was to be sent, or sent, to win a claim.
Cheers and thanks to all...
Last edited by MilanX3; 03-23-2024 at 03:01 AM.
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