Quote:
Originally Posted by MilanX3
I already spoke with them before posting this thread, they were very unhelpful in their responses, as they offer no information on the lost item or remedies, that is the issue. They refuse to give any information on the problem or resolution. If anyone had such an experience, did they offer to replace the lost items when in stock and sold by Amazon.com, or only offer refunds as the sole remedy after the shipping due date? Thanks for your help.
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Keep calling and talk to other people. Their service quality has dipped considerably over the years and it took a few calls before I finally got a straight answer about the package never actually shipping and got my money back.
It may take awhile before you get someone who will put in effort or transfer you to someone who can help (I've had to ask for that before).
Worst case, tell them you'll call your credit card company yourself if you don't get action? I've never tried that, but maybe that might help?
