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Originally Posted by MapleMegatron
I really don't get it, can't they just say "it's due later, if you want to cancel your order you can, if not, keep it". I don,t see how this is harder than them figuring out who has first dibs when the product comes and reaching out. Just do what amazon's doing with the coneheads.
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I don't get it either. I get cancellations if we get to the point that Hasbro tells them "alright we're not making this, we're not shipping it, you're not getting any. So you might as well tell your customers their orders are meaningless."
But force-cancelling orders before that point like they have here means that all they've done is make additional failure points in the process.
There are so many more opportunities now for something to go wrong. For what we've pre-ordered to be shipped to the wrong store, not tagged to belong to a pre-order customer instead of going out on shelves, not have its price carried over, not be shipped out at all, etc. They've made this whole process infinitely more difficult for them and us and the only possible benefit I can see is that they save money on having to ship each individual unit to each of us by courier instead of using their store stock distribution channels. Seems like a bad trade-off. But what do I know, I don't operate Toys R Us like it's still 2004.
