Quote:
Originally Posted by NightshadeX
As long as your staff remains responsive on phone calls, I'll stick with A3U for now, but seriously, your ticketing and/or e-mail support system is broken or something.
I realize you probably have tons of e-mails but that's a problem you need to solve!
I think most posts (that I concur with based on my own experience) indicate that e-mails/support ticket requests are not being responded to in anything remotely like a timely fashion. Months later and no response (which is what has happened to me - e-mails from August and mid-October were never responded to until I phoned in late December)... I was pretty close to leaving as a customer.
Other people will not be so patient or think about phoning and you may lose or are losing customers... I don't want to see A3U go away so please do something about this soon...
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Sounds like you had a very similar experience to me. I will never waste a second of my time on this company again after how their customer service is handled.
There’s other companies that deserve your money moreso that will treat their customers with respect.
