Quote:
Originally Posted by RNSrobot
I didn't even think about this. If they adhere to this blanket, absolutely furious parents and upset kids for no legitimate reason.
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Something that needs to be considered here is that store policies like this are intentionally written to be vague. The policy just says "collector figures" and in some - but not all - stores they have categorized Transformers as such. The policy doesn't explicitly say "all" Transformers, or just specific lines or price points. This vagueness allows each store some wiggle room so they can use a level of judgement when it comes to accepting returns or exchanges.
Will a TRU employee/manager refuse to take a return from a parent who has their 5-year-old child with them that brought back a clearly broken $20 Cyberverse figure? Probably not.
Will they refuse to take a return from a guy trying to return five of the same TRU exclusive figures, or the $300+ masterpiece or titan figure? Possibly, especially if the store manager recognizes that person as someone constantly returning items.
Obviously these are couple of extremely specific examples. Going forward, I expect those still buying from TRU will have different experiences with this policy, much the same as we've had different stories with things like Walmart's return policy, or Gamestop's street dates, or price matching when that was a thing, etc. Some stores are going to be a lot more lenient than others.
Is this a good thing for the customer experience? Depends on your outcome, I suppose.
