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Old 10-02-2013, 08:31 PM   #1
Aras
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Join Date: Feb 2013
Location: Toronto, ON
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Fansproject Quad U Issue

I am terribly unlucky it seems. For the first time, I ordered a Transform...er... transforming toy online. I decided to bite the bullet on Fansproject Quad U. Well I just got it today and discovered that his visor was already cracked and just barely hanging on, in sealed package. I'm a bit frustrated at the moment. I ordered it from Automaton Toys and while I was thrilled with how quickly it arrived, I deflated really quickly upon seeing it. What should I do, contact Automaton? Their FAQ says they won't take back products that are opened, Or should I try my hand at getting a replacement part from Fansproject?
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Old 10-02-2013, 08:42 PM   #2
pandaprime
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Re: Fansproject Quad U Issue

Automaton customer service is excellent. I'm sure if you contact Mario he will be able to help resolve your issue to your satisfaction
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Old 10-02-2013, 09:33 PM   #3
down_shift
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Re: Fansproject Quad U Issue

Mario will help, I'm sure of it.
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Old 10-02-2013, 10:19 PM   #4
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Re: Fansproject Quad U Issue

I'm pretty sure that the unopened policy refers to products that the customer just wants to return because they don't want them anymore, and damaged items are a different case entirely.

I've had Automaton help me out with a product that I got that was damaged right out of the box before. They were very awesome about it and helped me out a lot. Give it a shot!
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Old 10-02-2013, 11:04 PM   #5
Aras
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Re: Fansproject Quad U Issue

Well, okay then. I already sent an email, I guess I just have to wait now. But still, thanks everyone!
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