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02-24-2021, 09:16 PM
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#1411
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by Wheelwave
Still no shipping notice for Sunday order. On the bright side, my cancelled Friday order arrived. Do I have to return it!?!
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Why? I see no point. Screw em.
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02-24-2021, 09:21 PM
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#1412
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by RNSrobot
Why? I see no point. Screw em.
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I'm not saying it's theft. More like its honesty.
__________________
Current Hunt:
Nothing
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02-24-2021, 09:22 PM
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#1413
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Location: Niagara, Ontario
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by Wheelwave
Still no shipping notice for Sunday order. On the bright side, my cancelled Friday order arrived. Do I have to return it!?!
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No. They weren't supposed to send it.
Wait for your Sunday order.
If they ask you to send it back, ask them to first pay for your time and packing materials, in addition to the shipping cost. Include your time spent communicating with TRU as well.
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02-24-2021, 09:24 PM
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#1414
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Location: Vancouver Island
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Re: ToysRUs.ca Transformers Sightings and discussion
Keep it. The other order may never show.
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02-24-2021, 09:28 PM
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#1415
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by steamwhistle
No. They weren't supposed to send it.
Wait for your Sunday order.
If they ask you to send it back, ask them to first pay for your time and packing materials, in addition to the shipping cost. Include your time spent communicating with TRU as well.
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They did provide the return slip.
__________________
Current Hunt:
Nothing
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02-24-2021, 09:33 PM
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#1416
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Location: Niagara, Ontario
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by Wheelwave
They did provide the return slip.
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And they cancelled your second order, but on-line it still shows that it may come?
If they cancelled your second order and are not charged for it, then you can just pay for the one you did receive. That seems to be the most reasonable resolution.
But definitely see about the resolution of the second order.
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02-24-2021, 09:39 PM
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#1417
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Location: Niagara, Ontario
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by Wheelwave
Still no shipping notice for Sunday order. On the bright side, my cancelled Friday order arrived. Do I have to return it!?!
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Buy a Marvel Gamerverse Thor and send that back to them.
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02-24-2021, 09:51 PM
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#1418
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by steamwhistle
And they cancelled your second order, but on-line it still shows that it may come?
If they cancelled your second order and are not charged for it, then you can just pay for the one you did receive. That seems to be the most reasonable resolution.
But definitely see about the resolution of the second order.
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Friday order Cancelled and not charged and shipped.
Saturday order cancelled and not charged.
Sunday order still pending
Quote:
Originally Posted by steamwhistle
Buy a Marvel Gamerverse Thor and send that back to them.
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Can't Packing slip now says Runabout.
__________________
Current Hunt:
Nothing
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02-24-2021, 10:05 PM
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#1419
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Location: Niagara, Ontario
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Re: ToysRUs.ca Transformers Sightings and discussion
I admire your honesty, Wheelwave.
The easiest resolution would be to have the sunday ordered cancelled and for you to pay for the one you did receive.
It doesn't make sense that they would insist on you returning the one you received. Perhaps if you call in to discuss the issue you might get a more favourable response from another Customer Service Representative.
Best of luck! I hope you can post with an update of good news.
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02-24-2021, 10:07 PM
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#1420
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Re: ToysRUs.ca Transformers Sightings and discussion
Quote:
Originally Posted by steamwhistle
I admire your honesty, Wheelwave.
The easiest resolution would be to have the sunday ordered cancelled and for you to pay for the one you did receive.
It doesn't make sense that they would insist on you returning the one you received. Perhaps if you call in to discuss the issue you might get a more favourable response from another Customer Service Representative.
Best of luck! I hope you can post with an update of good news.
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Give me a couple days. Thanks.
__________________
Current Hunt:
Nothing
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