Hey Guys, thanks for all the feedback. It is appreciated.
As stated, we always send out invoices prior to items arriving in stock. There are a few reasons for this but the best reason for the consumer is that if you get your invoice paid in the time frame requested then usually your order gets shipped out same day or next day of arrival. Meaning there is never a wait for items to be shipped while you try and get funds together for payment.
As for a response wheeljack off, I am unsure of what you are looking for. Obviously as stated here the item was just released. How can we know exact arrival dates when items have not even been shipped out yet? And as you state, it does generally take about three days from when items get shipped to when they arrive. Until Japan actually sends out our stuff, the only answer that can be given is soon. If you were to ask in the three days that items are shipping then you would get the answer, it should be here in a few days. I am also wondering why you would think that regular staff would have inside info into shipping dates and practices. This type of stuff would be handled by someone totally different from the guy at the end of the phone or even someone who addresses emails.
To address the customer service issue, Wheeljack off, I actually don't see any emails from you at all regarding this issue, either direct from your order or at the email address
toys@agesthreeandup.com. Is there perhaps another address you are using that I am not seeing?
It is also correct that I don't work every day of the week. Generally Sunday and Monday do not get emails answered. Tuesday is catch up from Sunday and Monday and then things do normally get answered pretty quick from Wed to Saturday. We are working on a few internal changes to get this process a little quicker but right now we are going through a few little growth spurts and are trying to work out some of the bugs.
As for the store, the store will never have any info on your on line order. The store has nothing to do with on line. They are a retail store and that is it. They don't know when items arrive most of the time and know when the items actually show up in the store. Transformers is only a small part of what happens in the store and staff there are primarily more up to date with things like games, magic the gathering and Gundam. Very different product lines.
Hope that answers some of your questions. Please, if you have any more feel free to post them here or send an email to us at
toys@agesthreeandup.com. All emails do get answered. I am unsure why anyone would state otherwise unless their email was sent to spam or to a different address than the toys@ one.
Thanks for your input.
