Quote:
Originally Posted by The Nemesis
Yeah, they probably should've. I think I said on TFW that they should've been able to say that since they have distribution warehouses in various places around the US that they expected to ship things out in waves to various locations based on proximity to those depots. They could've said "Canada will probably start seeing shipments in the second week, scheduled to arrive 4-7 days later." and it might've calmed things down a bit. People would still bitch if it didn't arrive at the earliest possible moment, but there are people doing that already so it's not like we'd be any worse off.
As of this moment I have no e-mail from Hasbro or FedEx, no movement indicated on my Pulse account (it still says "unfulfilled") and no info on my FedEx account's advanced shipment tracking page.
But people getting shipping notices in Canada is progress so I hopefully will see something before the weekend.
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Yeah they aren't going to open themselves up to possible issues down the road by setting specific dates, even if they are a range of dates. There are too many factors at play that could affect shipping, including the fact that they have no say in the company that ships them (FedEx). Once FedEx picks them up Hasbro has no say on what happens with the delivery. So why open yourself up to possible claims down the road if something happens, like what happened with Victory Saber last year for Taiwan buyers.
That was a terrible situation, that was completely out of Hasbro's control. DHL (I think) was responsible for making sure the shipment made it safe to Taiwan and didn't. Hasbro still had to take the hit to the company's image, granted a small hit, and make it right. They went beyond a simple refund, and while I'm sure it didn't sit well with a lot of the buyers, at least they tried. However they weren't the company responsible for the problem and still had to pay for it and take the hit in image. Yes they would have had insurance and been paid out for that, but they still lost money on that shipment and the extra product offered as recompense.
So why set yourself up for another situation like that, no matter how unlikely, simply by being specific when you can just be general?