robot kingdom missing item issue

[miasboytoy]

has anyone ever had this problem and also has anyone noticed that their packaging has been horrible lately. they just use styro foam and no bubble wrap. most of my boxes are suffering some sort of creasing and damage nowadays.

so my main issue is that i ordered about $500 worth of stuff and they forget to put in my mp lambor in the box. its been 2 days since i got the package and no response from them at all. i contacted them immediately after oppening the box and provided pictures. since some stuff was on pre order it has passed the 45 day paypal resolution process......thinking i maybe sol......

[Slayback]

Hmmmm... I find that its usually every 2nd day they will respond back to a person. You can always try their facebook page as it is a different person than the guy who handles the orders. Also its prob uber busy atm so it might be just them being backed up. Send another email. If you have used paypal and your visa card, you can always request a chargeback for the amount of the one item that is missing. That will likely get their attention in a hurry.

[miasboytoy]

So its been 3 days and still no response. Can't understand how they can have horrible customer service. When asking about an item or potential order they respond within the same day.....

[Pascal]

Weird, when I email them, they usually reply the same day or the next... But it's usually when I want to modify an order or add something to it.

[miasboytoy]

robotkingdom has the worst customer service ever! they finally admitted to screwing up my order after numerous emails. they gave me a refund on a cancelled item that i never received and then shipped me the other item that was missing with my order. after emailing them that i wanted the package to go to my other paypal address, they deliberately ship the package to my old address! even got a reply are you sure you want this shipped to your other new address! wtf is with them can they not read!!! i don't think i'm ever gonna shop with them again. i'm sure im not the first to say this. their service seems to have gone down hill.

will update again once i get the package, since it's waiting at the post office for me. another wasted trip due to the rbk crew not being able to read properly!!!!

[Batman]

Yeah Robot Kingdom sucks when it comes to customer service. I don't think it is intentional I just think there is a language barrier issue.

I pretty much only deal with HLJ now when ordering overseas. Otherwise I just stick to BBTS.

[pandaprime]

Originally Posted by Batman

Yeah Robot Kingdom sucks when it comes to customer service. I don't think it is intentional I just think there is a language barrier issue.

I pretty much only deal with HLJ now when ordering overseas. Otherwise I just stick to BBTS.

yeah i kinda agree. but their pricing is good and I always get hit with the handling fee when BBTS shipments arrive

[Batman]

Originally Posted by pandaprime

yeah i kinda agree. but their pricing is good and I always get hit with the handling fee when BBTS shipments arrive

Lol.

It is that damn BBTS tape they use all over the box.

[brr-icy]

^yup, i'll never use bbts again, anywhere else it's occasional, bbts it's guaranteed