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Old 08-25-2011, 07:39 AM   #41
CETERUS PRIME
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Re: Buy One Get One Half Off Sale At Toys R Us Canada

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Originally Posted by Akroyer View Post
They just refused me, ordered mine last Sunday. And they said since the item is out of stock they couldn't do it. Had to be with currently in stock and available items.

If I lived close to a TRU store, I'd go in and see what they say about it. I hate going through the phone crap with most places.

You should contact customer service at their website. I did and I received a refund of 50% off on my second item, no questions asked !
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Old 08-25-2011, 07:45 AM   #42
Akroyer
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Re: Buy One Get One Half Off Sale At Toys R Us Canada

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Originally Posted by CETERUS PRIME View Post
You should contact customer service at their website. I did and I received a refund of 50% off on my second item, no questions asked !
I tried to find a email address or anything on the web site, but I couldn't find anything.

I find that a poor design when phone #, Email etc.. aren't easily found on your web site for your customers..

But I did get it in the end. I had a woman who refused me. So, I had the GF call for me a few days later. She got a man on the phone, who was like no problem at all.

So I did get it straightened out in the end.

Just seems weird I got a woman and she wouln't do it no way. And she got a guy, and he put it right through
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Old 08-25-2011, 07:50 AM   #43
CETERUS PRIME
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Re: Buy One Get One Half Off Sale At Toys R Us Canada

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Originally Posted by Akroyer View Post
I tried to find a email address or anything on the web site, but I couldn't find anything.

I find that a poor design when phone #, Email etc.. aren't easily found on your web site for your customers..

But I did get it in the end. I had a woman who refused me. So, I had the GF call for me a few days later. She got a man on the phone, who was like no problem at all.

So I did get it straightened out in the end.

Just seems weird I got a woman and she wouln't do it no way. And she got a guy, and he put it right through
The contact link is at the bottom of the main page.

http://www.toysrus.ca/contactus/index.jsp

Go through the steps and you'll be able to fill out an inquiry. (For future reference)
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Old 08-25-2011, 08:53 AM   #44
Buhawi
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Re: Buy One Get One Half Off Sale At Toys R Us Canada

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Originally Posted by Whatigot View Post
LOL...
it IS our right.
again, this is why return/echange policies are clearly laid out for us...

belive it or not, we DO have rights when it comes to fair consumerism.

You guys will appreciate this.
Was turned down by staff at COQ tru as they told me that since MP rodimus is a 1 per customer item, it did not apply.

LOL, having anticipated this, I asked to speak to the manager.
I went over the return policy and the flyer advertising this deal and asked where this 1 per customer policy was stated for me. I also pointed out that I was already 1 customer with 2 of these items.

SHE APOLOGIZED FOR THE MISTAKE and gave me my 40$ refund.

Take it from someone who's worked retail from the bottom up, this is the norm and not the exception.

I feel bad for the Sheeple here more concerned with some moral sense of whats fair to pay than any awareness of their rights as a consumer.
I am confident, even at 25% off per item, TRU still turned a profit on this sale.

damn right.
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Old 08-26-2011, 10:03 PM   #45
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Re: Buy One Get One Half Off Sale At Toys R Us Canada

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Originally Posted by Whatigot View Post
I am confident, even at 25% off per item, TRU still turned a profit on this sale.
Just like you will trying to sell it in your sales thread for double the amount you paid eh?
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