My Ode to AUTOMATION TOYS

[Transbot90210]

Hello fellow Transfans,

If you don't want to read the whole thread all you have to know is AUTOMATION TOYS rocks as a business in regards to sales and customer service.

I started ordering from Automation Toys when another online company screwed me over, in regards to customer service, at a convention. I have odered a handful of items from them (AT) and everything has come quick, totally tracked and always at a fair to very good price.

The incident that has inspired me to write has to do with Mario at AUTOMATION TOYS going beyond the call of customer service.

I had recieved my Ark playset in the mail and one of the computer consoles was missing a piece. I e-mailed Automation Toys and thier first responce was, tell us the part and we will fix the problem. I was in disbelief because the error was a factory error and I was sort of expected them to tell me to contact iGear. But no, they not only sent me the missing piece they sent me the WHOLE computer console piece with said missing piece and a new sticker sheet to replace stickers I already used. ALL THIS AND THEY TOOK THE HIT ON SHIPPING.

I think that Mario and his team (if there is a team there) at Automation Toys are fantastic people to buy from. In this day and age of online shopping, especially with Ebay, it is a buyer beware attitude one needs to go in with. Not with Automation Toys, this company stands behind what they sell and thier customers.

Thank you Mario and Automation Toys for giving me faith in online shopping.

Thanx
Transbot90210

P.S. All the hate on the iGear Ark set for being flimsy....All you need is some crazy glue and the set becomes solid and cast iron strong.

[Unicrons_Domain]

Mario and his crew rock! I always have good transactions with them and troubles like the one mentioned are solved fast!

[Gorilla Warfare]

I'm sort of torn on Automaton; every time I've ordered from them, there's been some kind of problem, but they always seem to go out of their way to try and fix it.

In general, I like that they're cheaper than the alternatives, and I like that they're stand up guys on the customer service front, I just feel some trepidation ordering from them.

[terrordrone]

but do ya know what would make Automation Toys even better? Free TFs.








YUK YUK

[Pascal]

Problems with Automaton??? Of what nature?

[Ultra Maverick]

I've had nothing but good experiences with the crew at Automoton,
my orders are always shipped fast and the customer service is unparalleled.

[Stapler]

I've only bought from Automoton once but it was enough to make them my go to store for third party items and imported figures. I don't buy those types of things very often at all but when I do, Automoton is the site I turn to.

[Pascal]

Stapler, I had to tell you: every time I see your name, it always reminds me of this:

http://www.youtube.com/watch?v=kGut4oU4Vig

[Richter]

When I ordered a UM fans project upgrade set, it was missing the extra faceplates. A total factory error. Mario fixed it!

When I ordered the TAW sword kit, a piece broke during shipping. Mario fixed it!

Automaton toys is the best retailer aroud, US or Canada. They always come through 100% for me and I always give them a strong endorsement.

I ordered something from robotkingdom a while ago that came broken, now I am wishing I had waited until Automaton stocked them

[venksta]

All these good things about Automation just made me put my first order in with them.