Haslab Victory Saber qc issues

[Lioconvoy81]

Originally Posted by savagephil

Thanks guy contacted hasbropulse, and spoke to global quality control guy, emailed him info and pictures of what's missing, waiting on him to get back. Said if they have the part, will take 7-10 days. If no part, maybe send the entire cannon again. I told him, I paid for entire victory saber not one missing an important piece such as that. If they have a 3d printer they can easily make that part. Anyways will keep ya guys notified.

If anyone else suffers from it post in here. Here is the piece that's missing better pic.

They don?t have a 3D printer for this stuff. That?s not how Hasbro operates.

[dak]

First check upon opening:

[Skorpulator]

No issues here.

[canprime]

Originally Posted by dak

First check upon opening:

Yeah that was what I was worried about when I saw how they used the plastic ties on the chest.

[savagephil]

Originally Posted by dak

First check upon opening:

Dam that sucks anyway that can be fixed?

[savagephil]

Quick update so I spoke to hasbropulse and they are replacing my two cannons for victory saber. They said will take 7- 10 days to arrive by mail. So we will see

[Autovolt 127]

I got the QC issue of too much plastic in where the sword goes into Saber's jet mode. So I decided to contact Hasbro Pulse about it.

I just really hope Hasbro Pulse can replace my Saber with a new one. I'm super worried about the possibility they won't. Whats the best way to make sure I can get that.

[theoneyouknowleast]

Man I lost the QC lottery with Star Saber. I think this is the one the dude at the factory trained on.

[canprime]

Originally Posted by Autovolt 127

I got the QC issue of too much plastic in where the sword goes into Saber's jet mode. So I decided to contact Hasbro Pulse about it.

I just really hope Hasbro Pulse can replace my Saber with a new one. I'm super worried about the possibility they won't. Whats the best way to make sure I can get that.

There is a pretty high likelihood they won't replace it based on the problem you are mentioning. Don't take that as they won't, but they have been pretty stingy in the past with replacing whole Haslabs. Parts they seem to be better with replacing, but whole Haslabs not so much.



If they do you'll probably also have to return the one you have.

[theoneyouknowleast]

Originally Posted by theoneyouknowleast

Man I lost the QC lottery with Star Saber. I think this is the one the dude at the factory trained on.

Also was told by Pulse to call the QC dept with is just Global Customer Care, which closes at 1pm on Fridays. Such great hours they keep!