Quote:
Originally Posted by JonoPrime
Oh damn man, that really blows! Sorry this happened to you 
Cant believe the only thing that was left were the mini Aerialbots in there. Talk about a craptastic surprise.
Im not familiar with Amazon’s policy but there has to be something that can be done (setting up a dispute/claim?). I mean, that is BEYOND ridiculous with what happened. |
I bought from amazon warehouse, which is basically items with damaged box. Apparently since it is from warehouse you cannot request a replacement. You can only have a refund. I personally would not accept that since i wasted so much time and effect buying, picking up, returning this item, all for nothing. Anyway after chatting with 3 of their online customer services, two of them being extremely rude and unhelpful, I finally managed to get a refund on this one and buy another one (also from warehouse but more expensive) with the same price i spent.
One suggestion when you deal with amazon customer service: when using online chatting, try to talk to someone with a Asian name. If the name looks Caucasian to you, close the window and connect to another one. This is not racist, but pure practical suggestion based on my personal experience. I have also heard a lot from other people with the same conclusion. They are just way more likely to come up with a solution that makes you satisfied.
