TFTM Deluxe Sale, anyone get their difference back?

[darthrage]

Originally Posted by Vader

Here’s my price adjustment experience…

I went to the Coquitlam TRU for price adj. for the deluxe figures I purchased three weeks ago (yeah that’s right 3 weeks ago). This big fat women behind the counter told me "NO!" and I said why not. She said their price protection policy is only good for two weeks. I pointed out to her that on the sale receipt the return policy clearly stated 45 days and that I can return my figures and re-purchase them at the lower price. She said “I don’t care…that’s not what our price protection price is for…our price protection policy is two weeks”. At that point I decided I don't want to argue with her anymore so I went in the store and randomly purchased 5 deluxe figures. After paying for the figures I went straight to customer service counter and returned the 5 figures I just purchased using my old sale receipt. The fat woman and I locked eyes for about 5 seconds then she quietly proceeded with the return. In the end, I got my price adjustment.

HAHAA! She got PWN3d!!!!!

[soundwaveCA]

I would if I weren't so damn lazy.

[QuadESL63]

Originally Posted by mcmus

Yes, it happened to me once. Similar situation, eventually, the sale do the price match for me. But, seriously, this is a stupid policy, Price Adj. for 2 week and Full Refund for 4 weeks. Doesn't make sense at all.

Yes, it doesn't make sense at all.

I have been in a similar situation for a few Classics/Cybertron stuffs. The lady tried to refuse to PM but after I explained to her I could've just refunded and repurchased right at the moment she laugh and did it for me.

[RedOktobre]

Originally Posted by Vader

Here’s my price adjustment experience…

I went to the Coquitlam TRU for price adj. for the deluxe figures I purchased three weeks ago (yeah that’s right 3 weeks ago). This big fat women behind the counter told me "NO!" and I said why not. She said their price protection policy is only good for two weeks. I pointed out to her that on the sale receipt the return policy clearly stated 45 days and that I can return my figures and re-purchase them at the lower price. She said “I don’t care…that’s not what our price protection price is for…our price protection policy is two weeks”. At that point I decided I don't want to argue with her anymore so I went in the store and randomly purchased 5 deluxe figures. After paying for the figures I went straight to customer service counter and returned the 5 figures I just purchased using my old sale receipt. The fat woman and I locked eyes for about 5 seconds then she quietly proceeded with the return. In the end, I got my price adjustment.

Vadar, I feel sorry for you man.

I was able to obtain a price adjustment from Bow Mac TRU without trouble. However, I had to wait a long time since the customer service clerk had to process each price adjustment individually since I had purchased 4 different figures from 3 different TRUs at 3 different times. In the end, I had no problem with the wait since I got back over $ 9+.

You can view it at "Transformers News and Rumors" Forum under the heading:

Saturday June 2nd Deluxe Sale at Toys R Us

C Shewins and Triplechanger had originally suggested that I attempt to obtain a price adjustment without physically bringing my TF figures.

I believe the TRUs inconsistent customer service can be at least partially attributed to their hiring and retention policies. They usually:

1. pay minimum wage
2. hire students
3. no full-time retail staff except managers and assistant managers
4. rather high employee turnover
5. inconsistent and/or little or no training to new employees

While waiting at the Bow Mac TRU, many of the cashiers had asked a long-time employee for help regarding scanning procedures. Unfortunately, upon a conversation with this particular employee, I discovered that he was embarrassed to be so knowledgeable because he felt that he had worked at TRU for far too long.

That's sad...

[soundwaveCA]

Say what you will about TRU, its still better then Wal-Mart and Zellers combined.

[jourdo]

Originally Posted by Soundwave.ca

I would if I weren't so damn lazy.

QFT!

Not that I'm saying you are lazy. I know I'm too lazy to go back for a couple bucks.

[Shepp]

i can personally account for this, having worked at wal-mart. the department managers tell the employees next to nothing, and they tell the part-time employees even less.

(edit: on top of this, you have managers from other departments telling you to do thing that are conflicting with your department manager's orders, if you ever get any. plus, the managers for the most part tell you to completely disregard policies, including some safety stuff.)

not that it really matters because the employees are normally covering more than their designated area, in some cases 5 departments at once. wal-mart really likes this, because they only have to pay one person while working them to the breaking point.

i try to give store clerks some slack, since i know how hard it is not being told anything more than what i can read on packages and see with my bare eyes.

plus, clerks was a cool movie.

Originally Posted by Soundwave.ca

Say what you will about TRU, its still better then Wal-Mart and Zellers combined.

[Constructicon]

To them, its the same amount of paperwork to do whether they give you the price adjustment or refund. They would rather cover their butt to follow the policy, no matter how stupid it is.

[darthrage]

yeah i had 6 deluxes on my reciept and she had to process each one individually. But I didn't have the bring the actual merchandise, just the reciept