What The Heck? The Encore 12 Metroplex I Got From TFSource Is A Fake!

[crimbot]

crapola.. I was going to buy the encore from TFsource! I guess this means I shouldnt.

[CobraCommander]

^^^
I suggest waiting for the Silver Snail boxing day, my guess they will have a 30-40% off sale. Then you should be able to snag Metro for about $70-80.

I got mine a few weeks back from there when they had a 30% sale.

[Z_Unit]

Originally Posted by WarriorPoet

Well I checked mine....yup it says H 2208 on the back.......I bought it from bigbadtoystore a few months ago.I emailed them telling them about it and seeing what if anything can be done. Maybe a replacement???? We'll see.

H2208 is a batch/lot (the fakes just happened to use that lot number). It means that you do have a chance that your H2208 is legit. That's provided that everything else in my article didn't apply to your Metroplex that is.

[niteowl]

Originally Posted by Z_Unit

H2208 is a batch/lot (the fakes just happened to use that lot number). It means that you do have a chance that your H2208 is legit. That's provided that everything else in my article didn't apply to your Metroplex that is.

I was just about to mention this.
just because you have that number,
does not mean you have a knockoff.

the bootleggers probably copied everything from
that specific lot number.

when looking at the number stamp,
i think the legitimate point is the
square imprint mentioned.

[Incepticon]

Wow, what a nightmare. I wondered if anything like this could happen since the KO and Encore versions were released so close to each other, but figured it would only be an eBay problem.

Hope you guys get it sorted out relatively pain free.

[crimbot]

Originally Posted by CobraCommander

^^^
I suggest waiting for the Silver Snail boxing day, my guess they will have a 30-40% off sale. Then you should be able to snag Metro for about $70-80.

I got mine a few weeks back from there when they had a 30% sale.

Does Silver Snail sell online?

[CobraCommander]

^^^
Yes, I believe they do... TBH, I thought you were another member in the GTA area

[blitz]

Well, I got mine from Jays Clock here locally. I haven't opened mine up but based on all the box comparisons, mine looks legit.

[Z_Unit]

Sweet, I got a reply just now:

Hi ___________,

"We unfortunately didn’t receive any email on Saturday, but we’ve been having email issues all week. Sorry to hear about the Metroplex, please see the below.

No problem and we do apologize for the KO product being shipped, as our policy is never to misrepresent any items to our customers. We rarely carry any KO’s, but if we do we always clearly label them as such. To support our holiday sale we actually ordered from 4 suppliers, of which one shipped the KO’s. Fortunately we were able to catch this after shipping less than 10% of orders with the KO product. We have filed a claim against the seller, as well as contacted Takara/Tomy with his name and address, as well as website, to report him for selling counterfeit products, as well as misrepresenting goods to customers as we have email communication stating that this was legitimate Takara/Tomy product.

At our cost, we also have purchased twice the amount of KO’s shipped out, to fill any claims, from a legitimate supplier. So by all means please send your purchase back no questions asked, and we will send a replacement as well as refund shipping for the inconvenience. Normally we are good at identifying this product but the information regarding the counterfeit wasn’t readily available and we also receive so many orders during the holiday, we really weren’t looking for it, so it is our oversight. Apologies for the unfortunate situation, and the address for mailing your KO Metroplex back is below.

___________
___________
___________
___________

Thanks and Happy Holidays!

Curt"

I'm very glad that they are taking care of this issue immediately and to the best of their abilities. And yes, they are still AAA+ in my books.

[Incepticon]

This is exactly why TFSource f'n rules so much. It's amazing how much extra money I've chosen to spend using them instead of Canadian sellers solely because of their wicked customer service and, as far as I'm concerned, the best shipping packaging of any mailorder I've ever dealt with so far.

Glad to see they're so on top of this for you.