TRU.ca Titans Return preorders

[Brawn84]

I received a bunch of emails yesterday on my orders for shipping. I think everything is right. Problem is some are shipping in multiple boxes and because of screw ups when I ordered them, some got ordered twice! I hope my wife doesn't kill me when she sees a half dozen TRU boxes!

[TRUCKvsGUN]

Tusko; Check to see how much is actually charged to your credit card.

[RaidenisOP]

My prices are good and shipping confirmed yesterday. Can't wait to get my wave 1 deluxes

[pandaprime]

most of my figures seem to be shipping seperately in the same orders. Looks like I can expect a whole pile of boxes (again)

[urfwc]

I was told they split up the orders due to the fulfilment warehouses carry different items. So, im guessing that Wheelie and galvatron, for instance are being stocked and sent out from two separate facilities.

[Longshot]

My items are all good. Galvatron going for $22.47

[Goaliebot]

Never again will I pre-order from TRU if I might be moving during the pre-order time.

Here's what happened:

1) I pre-ordered all the TR when we all did, at sale pricing.

2) We moved before things came in stock.

3) the morning after we moved I called TRU (all items were still in pre-order, this was weeks ago now) to change my address.

4) the CSR said the system can't do that, but they would try to setup a re-route. If I didn't hear more from them, then the re-route was successful.

5) couple weeks passed, no word from TRU so all seemed well.

6) yesterday they shipped everything to my old address.

I'm stunned at the incompetence of a) whoever built their e-commerce system and b) whoever maintains it with this glaring failure of being unable to update pre-orders. I'm actually going to write them an email, and I never do that.

Happy Epilogue: they did happen to send the items via Canada Post, so they were caught by Canada Posts mail forwarding system and they forwarded me the packages. I know they ship via a variety of couriers, so this was a lucky break. And yes it's the mail forwarding I bought that did it, I can tell by the names on the label.

[TRUCKvsGUN]

^ Hooray for Canada Post. One of the few corporations I adore.

[Corvicron]

I have all my 2 orders coming execept Blaster and Wheelie. Not sure why Blaster got hung up, maybe because of the price adjustment on him.

Originally Posted by Goaliebot

I'm stunned at the incompetence of a) whoever built their e-commerce system and b) whoever maintains it with this glaring failure of being unable to update pre-orders. I'm actually going to write them an email, and I never do that.

I honestly think that their system is not designed to do Pre-Orders. But they got to work with what they got. Not like ToysRus is making loads of money these days. Just putting the premiums on the toys they can.

[Xtreme987]

One of my packages from TRU tried to be delivered today @ my door by Purolator. Too bad I'm working midnights & slept right through them knocking on my door or ringing my doorbell. Oh well, at least I know it's ready for pickup now.