Thanks for the replies (and for sharing other crappy customs stories).
I took some pictures and I've sent an e-mail with them off to CBSA. I'll let you know what I hear back. I'm not assuming an e-mail will do a whole lot, but it's a start.
What really annoys me is that there was no need to slice a knife right along the front of the box like they did.
If it was me opening someone else's package, I'd do my best to avoid any damage even if it didn't look like a collectible box.
This is TFCC bubble-wrap too, not the iron-clad bubble-wrap some other stores pack your stuff with. You could literally wiggle your finger a bit at two corners to release the tape.
Funnily enough, I also had to take some pictures of the Over-run inside to e-mail the TFCC about a QC issue.
There's a screw that comes through from the back into a tube to keep the chest together. Well, the screw didn't go into the tube and pushed the tube over. So I've got a floppy chest and stress marks all over the tubes inside. I'm thinking I'll need to return it for another, but I'm not holding my breath on a quick response from the club.
Fun hobby today.
Edit regarding the charges:
For me, it was 1) a handling fee of $8.50 plus 2) HST on the stated value. I'd expect that for anything customs takes a look at. Though I've noticed the handling fee seems to vary.
What I don't expect is to pay $8.50 "handling" for someone to slice the bubble wrap open, score the front of the box devaluing the figure, and not even re-wrap it with bubble-wrap so it ends up with an additional ding on the corner.
You should be able to expect it to arrive at your door the same way it was packed even if customs opened it.
What else are you paying a handling fee for?