|
|
12-16-2020, 07:50 AM
|
#601
|
|
Re: EBgames.ca Transformers Sightings and discussion
Quote:
Originally Posted by Malechai
so apparently ebgames has no customer service agents available to take calls all day. tried 4 separate times between 10am and 5pm so far. Waited 10 mins roughly each time only to get disconnected with a "sorry we don't have any customer service agents to assist you right now. bye!".
I need to give them a new credit card number for my pre-orders. :/
|
TBH I've haven't been able to reach them for 6 months but could be just my bad luck
|
|
|
12-16-2020, 08:32 AM
|
#602
|
|
Re: EBgames.ca Transformers Sightings and discussion
Customer service must vary tremendously by location.
I’ve always had someone at the local shop answer on the second ring, know exactly which new preorders I’m talking about, and always bend over backwards to try to get me product despite the supply chain issues this year.
They’re my go-to for all preorders now. Especially with the Edge discount.
|
|
|
12-16-2020, 09:58 AM
|
#603
|
Location: Corner Brook NL
|
Re: EBgames.ca Transformers Sightings and discussion
Quote:
Originally Posted by Lioconvoy81
Customer service must vary tremendously by location.
I’ve always had someone at the local shop answer on the second ring, know exactly which new preorders I’m talking about, and always bend over backwards to try to get me product despite the supply chain issues this year.
They’re my go-to for all preorders now. Especially with the Edge discount.
|
Same. Have had nothing but wonderful service at my local EBGAMES. Great staff. Always helpful.
|
|
|
12-16-2020, 11:20 AM
|
#604
|
|
Re: EBgames.ca Transformers Sightings and discussion
Quote:
Originally Posted by Lioconvoy81
Customer service must vary tremendously by location.
I’ve always had someone at the local shop answer on the second ring, know exactly which new preorders I’m talking about, and always bend over backwards to try to get me product despite the supply chain issues this year.
They’re my go-to for all preorders now. Especially with the Edge discount.
|
wow, that's one hell of a contrast. I avoid EB like the plague.
|
|
|
12-16-2020, 11:22 AM
|
#605
|
|
Re: EBgames.ca Transformers Sightings and discussion
Yeah, the EB I frequent has been nothing but great. They don't get a lot of new stock in but I've had no problems getting preorders and the staff is stellar.
__________________
BT Toons - updates Tuesdays and Fridays.
Tekno Reviews: Watch Tekno and the Lugnut-tans review and rate toys!
|
|
|
12-16-2020, 11:25 AM
|
#606
|
|
Re: EBgames.ca Transformers Sightings and discussion
Quote:
Originally Posted by wervenom
TBH I've haven't been able to reach them for 6 months but could be just my bad luck
|
I’ve never once been privy to an email reply or been able to reach a human rep by phone so i don’t think its an outlier.
In store, most of the people seem willing to help, in my experiences
|
|
|
12-16-2020, 11:33 AM
|
#607
|
|
Re: EBgames.ca Transformers Sightings and discussion
Ya if you need help, go to your local store. They usually can hep you. They also have access to your online order information and may be able to help sort out your CC issues. Though maybe call ahead to make sure and of course assuming that you're able to physically go to your store right now.
|
|
|
12-16-2020, 02:10 PM
|
#608
|
Location: Corner Brook NL
|
Re: EBgames.ca Transformers Sightings and discussion
Got my Trailbreaker in at EBGames today. Hopefully, Sunstreaker isn't too far behind.
|
|
|
12-16-2020, 02:20 PM
|
#609
|
|
Re: EBgames.ca Transformers Sightings and discussion
I have had the most success with the website's support chat. I have gotten through to reps twice now. I had no luck reaching them by phone.
All I have learned is that they are still waiting to receive more Earthrise deluxes. Sunstreaker in particular is very sold out. It sounds like distribution problems are plaguing them, since the rep said they still have open POs with their supplier.
__________________
Actively Hunting: Legacy Nemesis (on sale)
Just Got: Legacy United Tasmainia Kid
|
|
|
12-16-2020, 03:55 PM
|
#610
|
|
Re: EBgames.ca Transformers Sightings and discussion
Just wanted to publicly say thank you to ChrisW for helping me figure out the whole Ebgames Live chat thing.
I'm not an idiot when it comes to technical stuff so it was driving me crazy why I couldn't see the Live Chat option on Ebgames website! Bottom line? It was my browser adblocker that was blocking it. With it on it only shows Help. With it off, I see it change to Chat and am now waiting in line.
Just thought i'd put that out there in case anyone else runs into the same thing I did.
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
Donate to Cybertron.ca |
Donations keep this site running, thanks for your support. More details here.
|
|
All times are GMT -4. The time now is 10:33 PM.