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Re: Amazon.ca Transformers Sightings and discussion
First off, I want to clarify that I'm not saying don't contact customer service. That's obviously the right thing to do and it's their job to address these issues. But try to be reasonable about it, because there is very frequently not much they can do other than offering you a credit.
I think his point was that the customer service employees literally can't do anything to fix the problem, all they can offer is an apology and a credit. So giving them a hard time is just making their life worse and not actually getting you your toys any faster.
He's right about the holidays. I don't work for Amazon but I work in the shipping industry and it's living hell during this season, and has been for most of the year because of the pandemic. Amazon treats their employees horribly. So while I hate that this whole exclusive situation is happening with lost, damaged and improperly packaged items, I understand why it's happening. I am horrified thinking about what it must be like working at Halton Hills. I imagine they're just desperately doing whatever they can to keep up with the impossible demands the higher ups are putting on them. And some have probably given up, hence the lazy labels slapped onto the product packaging.
Just some perspective to think about. Obviously we're all collectors here, I'm waiting on a Prowl/Ironhide set too and it's a frustrating situation but at the end of the day they're just toys. They'll hopefully show up when they show up. If not, oh well. We can complain to Hasbro about their exclusives, and Amazon as a company has a lot to answer for, but complaining excessively to Amazon employees who don't even work in the same department and literally have no power to fix the situation accomplishes nothing other than making them feel worse. The real bad guys here are the idiots at the top of the food chain who ask for too much work for too little pay and poor working conditions.
Let's not forget there's a pandemic going on, and it has delayed everything. Things will get here when they get here. If they don't you get a refund or a credit and it sucks but that's life sometimes. We don't always get everything we want. Maybe Hasbro will realize how crappy distribution has been and make them available again.
Last edited by kirbenvost; 12-02-2020 at 03:38 PM.
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Too many toys this year. Oh well, when they cancel it that opens up another order for someone else. Hopefully I can still get one eventually.
