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08-08-2022, 09:19 PM
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#82
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Re: Ages Three And Up - Product and PreOrder Updates
Have things gotten better/worse for people?
Waiting over a month for a refund...
2 tickets in the system for orders I asked to cancel, that they are sending me invoices for...
and an invoice I paid in full but shows partially paid, and thus isn't shipping out.
Stalwart for several years now, but I'm getting twitchy
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08-09-2022, 02:45 AM
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#83
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Re: Ages Three And Up - Product and PreOrder Updates
Quote:
Originally Posted by python
Have things gotten better/worse for people?
Waiting over a month for a refund...
2 tickets in the system for orders I asked to cancel, that they are sending me invoices for...
and an invoice I paid in full but shows partially paid, and thus isn't shipping out.
Stalwart for several years now, but I'm getting twitchy
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I?m a long time customer too. Shipping and stuff has been fine. My MP crosscut delivered just fine and on time. I don?t feel any worry for pre orders.
Responding to tickets has been random in speed. I found it was getting better from the really bad times, but a couple took awhile a few months ago. I was in no hurry for that email though. A recent email was answered the next day too.
If I ever feel I want an answer quickly I phone them. Which has been a convenient option and they?ve always been good. I?d recommend you do that.
They gave really good customer support for a manufacturers defective MP Thundercracker earlier this year. That stands out because I remember being worried if I?d get it and skywarp in time to send the flaps to Japan to get the coronation add on. Which I did which was also good.
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08-09-2022, 02:48 AM
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#84
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Re: Ages Three And Up - Product and PreOrder Updates
Quote:
Originally Posted by python
Have things gotten better/worse for people?
Waiting over a month for a refund...
2 tickets in the system for orders I asked to cancel, that they are sending me invoices for...
and an invoice I paid in full but shows partially paid, and thus isn't shipping out.
Stalwart for several years now, but I'm getting twitchy
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call them
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08-09-2022, 10:53 AM
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#85
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Re: Ages Three And Up - Product and PreOrder Updates
Quote:
Originally Posted by NightshadeX
I?m a long time customer too. Shipping and stuff has been fine. My MP crosscut delivered just fine and on time. I don?t feel any worry for pre orders.
Responding to tickets has been random in speed. I found it was getting better from the really bad times, but a couple took awhile a few months ago. I was in no hurry for that email though. A recent email was answered the next day too.
If I ever feel I want an answer quickly I phone them. Which has been a convenient option and they?ve always been good. I?d recommend you do that.
They gave really good customer support for a manufacturers defective MP Thundercracker earlier this year. That stands out because I remember being worried if I?d get it and skywarp in time to send the flaps to Japan to get the coronation add on. Which I did which was also good.
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You?re lucky on the mp crosscut. They had a supply issue on that one so limited numbers shipped out
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08-09-2022, 12:20 PM
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#86
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Location: Niagara, Ontario
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Re: Ages Three And Up - Product and PreOrder Updates
Quote:
Originally Posted by predahank
You?re lucky on the mp crosscut. They had a supply issue on that one so limited numbers shipped out
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Ohhh... I'm still waiting for my Crosscut from them.
I suppose that is holding up my other items in my order.
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08-09-2022, 01:08 PM
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#87
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Re: Ages Three And Up - Product and PreOrder Updates
Quote:
Originally Posted by steamwhistle
Ohhh... I'm still waiting for my Crosscut from them.
I suppose that is holding up my other items in my order.
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Yeah. Orders won't ship until everything is in stock. I've had orders sit for quite a few months before because the in stock dates were very different. I knew that when I made the orders.
But they all arrived fine and dandy in the end.
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08-09-2022, 02:41 PM
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#88
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Re: Ages Three And Up - Product and PreOrder Updates
I've found things for my pre-orders tend to trickle out over time. I pick up in store, so I can get my things as they come out. Over the years, I've never had an issue where I did not get the item I ordered. So, I just sit back and wait for them to invoice me.
__________________
SIDESWIPE: *grumbles* ... the greatest fighting machine in the universe and they make me a janitor!
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08-09-2022, 05:19 PM
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#89
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Re: Ages Three And Up - Product and PreOrder Updates
Remember they send staff to the conventions and events that have been starting up again which means less staff in the store/warehouse to get other things done.
I also confirm what others have said:
1. Never had an issue getting my orders in the end (I've heard a story where they had to pay go to like BBTS to get an order fulfilled because the distributor shorted them); and
2. If it's something you need done urgently, give them a call. Weekdays during store hours are probably the best time to get through.
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08-09-2022, 10:05 PM
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#90
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Location: Niagara, Ontario
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Re: Ages Three And Up - Product and PreOrder Updates
Quote:
Originally Posted by steamwhistle
Ohhh... I'm still waiting for my Crosscut from them.
I suppose that is holding up my other items in my order.
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Quote:
Originally Posted by NightshadeX
Yeah. Orders won't ship until everything is in stock. I've had orders sit for quite a few months before because the in stock dates were very different. I knew that when I made the orders.
But they all arrived fine and dandy in the end.
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Yes, I have never had issues with receiving items... just the waiting, which is expected. I figure they should have had Crosscut in already, but was unaware that they only had a partial shipment.
I am wholly happy with A3U's service.
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