Outrun Collectibles - No longer in business

[Digibasherx]

Which email address are you emailing? Seems some people get responses and some don't.

[wervenom]

Originally Posted by Digibasherx

Which email address are you emailing? Seems some people get responses and some don't.

The only one working is the refunds one

[Hangfest]

Originally Posted by Autobotz24

Got this email this evening

Update on Shipments and Refunds

Hey everyone,

Thanks again to those who continue to work with us through the exchanges and refunds. We wanted to give a quick update to keep everyone on track with us.

Refunds: We're currently working with a third party to finalize our transition out of Outrun Collectibles which will allow any outstanding orders and refunds to be processed. As stated previously, we expect this process to begin over the next few weeks. Our goal is to get as many people through as quickly as possible, but this will still take time. We want to try and do right by those who supported us over the past year, and once we have a concrete answer as to what the next steps will be, we will be communicating it out to everyone.

We're trying our best to respond to emails as quickly as possible, and will continue to send out updates. Thanks to everyone for their continued patience, and hopefully we can wrap this up in the coming weeks.

I also got this email, last night around 7pm, despite having not received any response to my now three inquiries over the last month regarding my outstanding order.

I've been polite, sympathetic in my wording, and said I was willing to work with them taking in stock inventory in the case none of my pre-orders had arrived.

To this point I've received nothing in response. My third message was earlier in the day yesterday, basically saying I realized they were going through tough times but it was still very disappointing I had not heard anything back at this point.

When I saw the Outrun email come through last night, I thought it was finally a response about my order. Nope.

[neevnav]

Originally Posted by Hangfest

I also got this email, last night around 7pm, despite having not received any response to my now three inquiries over the last month regarding my outstanding order.

I've been polite, sympathetic in my wording, and said I was willing to work with them taking in stock inventory in the case none of my pre-orders had arrived.

To this point I've received nothing in response. My third message was earlier in the day yesterday, basically saying I realized they were going through tough times but it was still very disappointing I had not heard anything back at this point.

When I saw the Outrun email come through last night, I thought it was finally a response about my order. Nope.

Were your emails to the Refund email address? I've had several back and fourths with Chris figuring out replacement items so far.

[Skorpulator]

I have a hard time imagining he had THAT many customers... Looks like he's buying time?

[pandaprime]

Originally Posted by Skorpulator

I have a hard time imagining he had THAT many customers... Looks like he's buying time?

order numbers are only 4-digits so how many unfulfilled ones can there be?

[Hangfest]

Originally Posted by neevnav

Were your emails to the Refund email address? I've had several back and fourths with Chris figuring out replacement items so far.

Yes, everything has been to the refund@ email address.

[Canadiangeek]

Originally Posted by Hangfest

I also got this email, last night around 7pm, despite having not received any response to my now three inquiries over the last month regarding my outstanding order.

I've been polite, sympathetic in my wording, and said I was willing to work with them taking in stock inventory in the case none of my pre-orders had arrived.

To this point I've received nothing in response. My third message was earlier in the day yesterday, basically saying I realized they were going through tough times but it was still very disappointing I had not heard anything back at this point.

When I saw the Outrun email come through last night, I thought it was finally a response about my order. Nope.

I also sent 3 emails with no reply... I've been understanding from the beginning but now I'm a mixed of angry and nervous, I have 600$ worth of orders with no comeback from them I got a notification that my items were shipped over a week ago but no tracking number and some of the items were pre-orders of toys coming out in 2023 and 2 figures that I already received months ago are being shipped out again...

[delrue]

If the notification was through Shopify that was an error on their end. My partner had the same notification.

[Canadiangeek]

Originally Posted by delrue

If the notification was through Shopify that was an error on their end. My partner had the same notification.

I got it through the Shop app, don't know if the same thing as Shopify?