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Old 03-07-2020, 10:23 AM   #11
sdmacleod
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Re: Amazon.JP Transformers Sightings

Does anybody know - if these figures have QC issues, will Amazon Japan take care of you?
ShowZ & TFDirect both list "no after-sales service"/parts from Takara.
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Old 03-07-2020, 11:30 AM   #12
predahank
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Re: Amazon.JP Transformers Sightings

I’ve never heard of takara admitting fault for qc let alone send out replacement parts. The exception being the bungled godfire reissue voice clips. Most 3p companies provide replacement parts, usually free if it’s a known issue.
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Old 03-07-2020, 01:40 PM   #13
sdmacleod
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Re: Amazon.JP Transformers Sightings

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Originally Posted by predahank View Post
Iíve never heard of takara admitting fault for qc let alone send out replacement parts. The exception being the bungled godfire reissue voice clips. Most 3p companies provide replacement parts, usually free if itís a known issue.
Good point. Guess I'll be preordering through ShowZ then!
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Old 03-07-2020, 02:44 PM   #14
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Re: Amazon.JP Transformers Sightings

Quote:
Originally Posted by sdmacleod View Post
Does anybody know - if these figures have QC issues, will Amazon Japan take care of you?
ShowZ & TFDirect both list "no after-sales service"/parts from Takara.
I haven’t had to do it but Amazon Japan will accept returns, but you will have to pay for the courier shipping upfront and they will reimburse you. This is for things sold and shipped by Amazon Japan... markerplace sellers will vary.

I have had to return a new Diaclone thingy back to Hobby Link Japan once due to missing parts. They did ship a new replacement to me and reimbursed my return shipping (which is more expensive then having the thing shipped to me from Japan).
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