Aside from the fact that this was on sale for the last few days, I can see a couple of problem with supply chain mgmt issue with TRU: for one their inventory system is not real time. Yes, it is difficult & expensive to have a good inventory system but how hard could it be when one is scanned at checkout the remaining stock should be deducted by 1?
A lot of the angst could be avoid if people know their locations are actually OOS and wouldn't bother to drive around.
There is also some inconsistency in whether they will hold items for customers or not. I'm gladded they did for me but then I have also got a few "no" answers from service rep's/managers, esp. for items on sales. So which is which?
As for the quantities that TRU Canada has ordered I can't blame them - they have been burnt a few times with their TF exclusives and collector's items. Added to the fact that we are still coming out of a recession their head office probably was on the conservative side. It is, after all, a $69.99 item. Not cheap.