Quote:
Originally Posted by Digibasherx
So DHL sent me an email to pay for my duties and fees but when I clicked on the payment link it says
"Our records indicate that delivery was refused by the receiver. Please contact customer Service for more information, if required.
Collect from Service Point is not available for your shipment at this time. Please contact customer service at redelivery.ca@dhl.com for more information."
I've been home all day and no one came to the door. Their records are pretty much whatever they want to put in them it seems.
Ugh, I really hate DHL. |
Yeah from my experience it seems to me like if the COD isn't paid, they won't deliver the item
But due to COVID, they also don't do "pay at the door" anymore, the (currently) only option is pay using their automated phone thing
What chuffs me slightly about that, is they delivered two notices to my door regardless
So what, they gonna drive all the way to my place (whether package is on truck or not), JUST to stick the paper on the door? "Hey pls pay your bill"
May as well just keep it at the courier depot until the COD is paid, why bother going out to the door?
Imagine being the courier dudes at the depot "gotta drive all the way out to (X) to leave a reminder on a dude's door to pay their fees"
Yes it's COVID and whatever, but you'd think if they're making the decision to cut (payment at the door), then maybe cut the (needless travel time to the customer's front door if they haven't paid COD)?
Like save the gas, man
