I remember sending back an ALT Prowl because of a common foot issue.
I kid you not, they sent as a replacement a cheaply made Star Wars lightsaber battle thing sort of like rock-em-sock-em robots, something that visibly was clogging the shelves for a long time and nobody wanted when it was even discounted to 50% off.
I guess because the MSRP was like $2 above Prowl (who was still on the shelves everywhere), they thought we were even.
No communication or anything from Hasbro about it in regards to a substitution. When I first contacted them they said that I'd be getting a replacement of the same figure, since it was new in stores. I guess that changed somewhere along the line.
They got an earful, and after a few email exchanges I ended up sending their "replacement" back and they sent me back my original Prowl. After that, I just bought another in store, swapped out the foot, and then returned the new one with packaging to the store saying what there was a part problem.
My friend bought a Xevoz figure near the end of the line, and it contained no left hands, only doubles of the right hands. Weird. This was made worse by the fact that my friend is LEFT HANDED. He contacted Hasbro, they apologized and understood that he was insulted because he's left handed, and since the line was discontinued, and a replacement figure would never be available to send, they would just send him something.
It turns out that something was the same Star Wars rock-em-sock-em set. He next contacted them, saying he was pretty livid about their "replacement" to pacify him, since he wasn't interested in Star Wars, and I think the grips were sculpted for right hands. I think he sold it at a garage sale or something.
So yeah, when you send stuff back, be prepared to receive something random from Hasbro.
Quote:
Originally Posted by BigWillay
That's a bs response from Hasblo... although its similar to what I got. I emailed them a complaing about my TR Chromedome cuz his chest doesn't line up or click in, and I complained about my TR Galvatron as he had the sloppiest hips/paint I'd seen. I got the same thing send them back I'll get new ones... I got new chromedome but Galvatron is on back order.. so I may get a different figure. which I don't get.. if I wanted a diff figure I'd have bought dif....
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I have a feeling Hasbro's run our of Galvatron figures. Looking at my local Toys R Us, the quantity of that figure rivals the Bayverse's sea of Bee. Like there was some kind of warehouse purge. I mean, two full shelves of nothing but Galvatron, plus two full shelves of MORE Galvatrons above the aisle, each containing nothing but Galvatron. And more stacked on top of them.