Quote:
Originally Posted by Yonoid
thanks for update, if their solution is we can give you a refund and send the product back they are going to have to do better than that.
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No they don't. At least according to law.
A full refund is basically the utmost, and bare minimum, solution. It works as both. You got your money back and they paid for returning the item. Problem solved and no legal avenue will care what your opinion is, you were made whole (but not happy).
Then on the other side they basically have washed their hands of it and can't be bothered to do anything except the most basic customer satisfaction for such a high priced item.
So yeah it would be both a terrible solution (for the collector/buyer), and a perfect solution (in the legal sense).
With the Marvel Legends Sentinel Haslab the knee problem was so widespread that all they offered was a return/refund solution. You return it, they give you a refund. They weren't going to make more, or give you a new one that would suffer the same problem.
Thankfully the early problems being reported seem to be addressed more along the lines of trying to fix the problem, but as time goes on they'll be less and less inclined to do anything outside of return/refund when they don't have the parts/pieces to make it right.
This Haslab seems to have been cursed from the beginning. First they lost all of Taiwan's allotment during shipping, and had to refund and provide a "sorry" piece (HIB Alpha Trion & Orion Pax). Then it turns out some of the first production run had minor issues that were not supposed to be shipped out (paint and missing pieces), not to mention the dumb idea to use tight plastic ties to hold the figures down that crossed over the gold paint, thus heightening the chance of paint damage. Then some people find out their orders are getting cancelled!!??!! (Zavvi in Europe) This Haslab has been a comedy of errors since production was finished.
