Quote:
Originally Posted by Sun Swipe Prime
... in the next bit of corrispondence try clearly stating, without assigning blame, that you just want them to resend you the figure...
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Excellent, excellent advice.
After many years of dealing with other peoples' problems I agree with this entirely. People often only hear what they want to hear (or are afraid they will hear).
Clearly, and politely, stating what you want to happen is the most likely way to get your issues resolved to your satisfaction. No blame, no frustration in your voice. This is your best bet.
However, I'm sorry to say that I hold out only small hope in your case, hope, but only some.
