Quote:
Originally Posted by Akroyer
Ok, I would say this is real progress. And the email I should have gotten in the first place a week ago..
"The day you emailed me below I was just confirming that you could list your province next to your city, other than that I would not have known to make sure your change came through? I always recommend to customers to contact us directly by phone or to send us an email with the address update as automatic system email updates are not always 100% proof. I do not show your sideburn has been returned back to us yet? I also show it was mailed to XXX XXXXX Street Apt X and I also show this is where all your mailings have been sent as well? Have you been missing your issues as this would be the first sign that something was wrong. I do show your Aug/Sept issue was returned back to us claiming no longer at this address? What is your new address and I will go ahead and get this updated for you in your mailing file. We will need to wait longer now to see if your Sideburn is going to be returned back to us(we will contact you once it arrives back to us), as it should since it had your name on the mailing, and returns take longer since they have to be rerouted back to us. When the item returns we can go ahead and resend it to you. We will also make a one time exception and will resend this free of charge. Thank you."
So I guess I will now ignore the first rep when she gets back to me. And wait for this one to let me know.
She has told me more in one email than I learned in a week. And seems to understand perfectly what I was saying with much less info than a weeks worth of talking to the first rep.
And I even went so far as to lay the thanks on her for being so helpful. And point out how much trouble I had with her compatriot and how much I appreciate her looking into this.
I know it should come as no surprise I guess, but this is a hell of a difference between their Customer Service reps when I get one email like this. With what I've been dealing with for the last week with the first rep.
So now we wait for Sideburn to get back to them, which really should be soon hopefully.
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...which rep did you get? As the one I've gotten both times was really good.
For that matter, if you don't want to deal with the hassle of having it returned, you can get a forwarding address set up at the post office so they'll forward mail to your new address for you. It costs money, but is an option.
(Though that depends on if you were in the group that got theirs earlier or later, mind)
