Quote:
Originally Posted by sideswipe88
can you return out of the box transformers if you still have the box? sorry its just that i've never been in a situation like this.
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You can get a price adjustment by just bringing in the receipt, no box necessary, as long as you're within the 14 day period. I've done it several times.
If you want the price adjustment but it's after 14 days (but within the 45 day return period) the easiest thing to do is this:
1. Go buy a new transformer at the sale price, identical to the one you have at home that you paid full price for.
2. Walk over to customer service with your new transformer, and your old receipt (non-sale price).
3. Return the toy, say your cousin already had one or something similar.
4. Walk out with your refund.
You've now essentially paid sale price for the one at home. It's the same effect as a price adjustment except you have 45 days to do it. Although again, I will note that I have no idea if TRU considers this abusive or not. If you start doing this en masse for dozens of toys every year, they
might get upset and ban you from future refunds. I wish we had a TRU Q & A thread so we could ask them...
If you're actually trying to return one for some reason (it has two left hands, etc.) I think you need original packaging and all the original accessories etc. It helps if you tell them why you're returning (what's wrong with it.).
