Quote:
Originally Posted by MilanX3
To be honest, I am not writing the issues here to recount the issue over and over again, I am here to see if anyone has contact information or advice on who to speak with to resolve these issues, as complex as they can be.
That being said, of course I do not send jumbled issues to TRU or Visa or anyone else, but I am not here to whinge about what happened, as no one here would be able to solve the issue as they are not the company or Visa, it is to see if anyone found another path to a resolution when they found problems with that specific retailer or others.
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I'm not trying to be harsh, but you really can't go somewhere and ask people for help if you don't want to explain the details of your problem.
I asked for details only because I've worked in management in retail, and there are sometimes specific ways to get the best attention in order to get your issues resolved.
I still don't think your account of what happened is particularly clear as evidenced by the responses here. Did TRU receive your items back? Regardless of whether there was an invoice in the package, they should be able to reference the Purolator documents to find out what order it belongs to.
If you've run it up the chain with TRU.ca customer service, the only other hail mary option I would suggest would be to see if you can get the contact info for a district or regional manager from your local store. Obviously they don't work directly with the online branch, but they may be able to push a bit to get your issue resolved. I don't know though, I don't know how the TRU management structure works, they might just tell you to call the CS line.
If you don't think you'll get anywhere with Visa, you might just be out of luck. The chargeback is kind of the last resort to just get your money back, so if that doesn't work there's really no other option. And really, once you've initiated that, there's no real incentive for TRU to work with you any further on the issue.
