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Originally Posted by NightshadeX
I?m a long time customer too. Shipping and stuff has been fine. My MP crosscut delivered just fine and on time. I don?t feel any worry for pre orders.
Responding to tickets has been random in speed. I found it was getting better from the really bad times, but a couple took awhile a few months ago. I was in no hurry for that email though. A recent email was answered the next day too.
If I ever feel I want an answer quickly I phone them. Which has been a convenient option and they?ve always been good. I?d recommend you do that.
They gave really good customer support for a manufacturers defective MP Thundercracker earlier this year. That stands out because I remember being worried if I?d get it and skywarp in time to send the flaps to Japan to get the coronation add on. Which I did which was also good.
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You?re lucky on the mp crosscut. They had a supply issue on that one so limited numbers shipped out
