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Old 01-12-2018, 12:44 PM   #1
MilanX3
Nexus Maximus
Join Date: Sep 2014
Location: Ontario
Posts: 2,046
Customer Service PROBLEMS at Toysrus.ca - Ignoring Lost Items - Advice??

Hi Gang,

Has anyone ever had immensely bad service from TRU.ca with continued problems before, and knows where to go to contact a company complaints department or upper management in Canada to speak with?

I wont go into details, but with my xmas orders it seems like no f*cks were given, and problems are being compounded on top of compounded....might have lost all the TFs I ordered, most of the PofP Wave, and my money possibly...and no one from TRU is responding to help in a time sensitive situation.

Now with online order, receipts were missing...and no response and silence from their Customer Service supervisors.

Formal complaints requested...silence from them for over a week.

Anyone else have major issues with their service before from their online team?

Any help is much appreciated!
MilanX3



one suggestion so far...
*I had a bad experience at "The Brick" so I filed a complaint with BBB - www.bbb.org

Worked out pretty good in the end. Don't know if TRU has an actual complaints department tho. Good luck.*
MilanX3 is offline   Reply With Quote
 
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