Quote:
Originally Posted by positivelyken
I don't have a dog in this fight, but I will say that a store that deals in paid preorders is really dealing in trust -- that is, the trust of the customer that the store is going to fulfill its commitment to deliver the product at the expected release date.
When the store can't meet its obligations, blames the supplier for a product being late, and refuses a full refund to a customer who has waited beyond a reasonable time frame and has a valid reason to complain, why should anyone trust the store? You want a full paid preorder but you're passing 100% of the risk and liability to the customer. I don't see the added value when there are other options.
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Good summary. The buyer made the purchase in good faith and showed more good faith. The seller should take it up with the supplier.
