Quote:
Originally Posted by Shockwave 75
Anybody have any luck ever getting someone from Walmart to check in the back?
I was at my local Walmart this morning, found nothing new, and was wondering if it would be worth the effort to try to ask someone, assuming you can find them, to see if there are any cases in the back. I've heard many times that Walmart says they don't maintain a huge back stock, and that everything they get goes on the shelf if there's space.
Well, I took that pic someone shared from their Terrorcon find at the Ottawa Walmart and had my Walmart look up the numbers on the shelf tags, and they were able to tell me how many they had in store, as well as a few other stores. Unfortunately the 6 in stock at my store were all Dreadwind (still are too!). So it seems like those numbers just seem to apply to the deluxe assortment in general and are not wave specific.
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Well, I went to that Wal-Mart to check things out, and not only was there not even 20 figures (of the size class, character, line, assortment, wave, whatever) on the shelf, it was totally bare. Called again a couple of days later and was told that they had 10 "on hand". Went to the Wal-Mart again to see the same sight.
Recently, I called that Wal-Mart again for a different figure and was told they had 10 "on hand", but I went to the store and there were none. By this point, I've made 3 wasted trips to that store and went to customer service booth, but they were generally uncooperative, saying that if it wasn't on the shelf, they didn't have it in stock or that someone could have snapped it up before I came (which I find implausible, since I made the call to the store right before going there). They did check the UPC I gave them, but only verified that the item was in their system, but no information about quantity or whether it was physically in the store or in transit or on some truck parked in the carpark or whatever. Very infuriating experience all around.
That said, there were some Wal-Mart stores I called who have put me on hold or told me that they would call me back (and they did!) while they went to check for the item I was looking for. When they got back to me, they said they had none in stock. Admittedly, it was disappointing, but I suppose I have to give them some props for getting back to me and telling me it wasn't in stock, which is likely, since I was looking for a very sought after figure. All in all, I have to say that my experiences with calling Wal-Mart to inquire about stock is somewhat spotty at best.
I've never been able to get staff at Wal-Mart to check in the back for stuff, since they will always tell you that everything they have in stock is on the shelf. I also don't really want to say too much either, since the store has security guards, and the last thing I want is to have said guards called on me by any staff member who can simply say that he or she "felt threatened".
Does anyone know if you can reserve items for hold at Wal-Mart? The staff at the aforementioned customer service booth said that if I didn't "reserve" the item, then someone could have gotten it already before me, and went on to say that customers can reserve items over the phone and the store will hold it for them, provided they come to the store and buy it within a day of reserving it.
