Quote:
Originally Posted by Digibasherx
I recently had some issues (but I'm guessing it's more of CanPost's issue) where my package was sitting at a Shoppers, but they placed the pick up slip elsewhere in the community box. I have a confirmation email from TRU, so it should show your address and what was ordered.
I contacted them and they said to wait until the item is shipped back to them after not being picked up and they credited me the full amount. I was also given the alternative to have a replacement item sent to me, but I decided not to have a repeat. I never did see the item, but I got my refund.
The CSR was very helpful and the issue was pretty much resolved within a few business days.
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Can't you just pick up from the PO with ID and proof of address (utility bill or something)?
