I just shipped an order from HLJ and was so tempted to use Fedex because it was $15 less than EMS and only a $1 more than SAL. I just went with SAL and will wait. It's weird that as I added items the cost of Fedex shipping when DOWN, not up, and made it look more attractive. Does anyone know if they offer discounts to online stores like that so they can get their rip-off brokerage?
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Originally Posted by Mumps
FedEX is great. At first.
I had many orders from HLJ over the past few months, and all of them had either zero, or reasonable brokerage fees. Every package arrived SUPER fast, less than half the time it takes EMS shipping. Well, anyway, fast forward many weeks and I start getting letters saying I owe them money... but I paid you at the door?
Yeah, turns out, what was paid at the door was ONLY the brokerage, and these fees were from Canada Customs which "takes up to 30 days to process their fees"
Fuck FedEx...
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Yeah, it's crappy. I did some work for UPS some years ago. That thing you sign to pay the brokerage fees is actually authorizing them to work on your behalf. They do this as a huge money making scam because it takes very little effort on their part to add these fees in. It's in their interest to make you pay taxes and duties so they can charge you brokerage, even if the package wasn't flagged for taxes by customs. Always use a Canada Post service as they have a flat fee for brokerage when they do collect taxes.
